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- Tasks: Support Porsche customers by ensuring high-quality service and satisfaction.
- Company: Join a prestigious brand known for excellence in the automotive industry.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to enhance expertise and contribute to quality assurance processes.
- Why this job: Be part of a team that delivers exceptional service and drives customer loyalty.
- Qualifications: GCSEs in English and Maths, plus experience in vehicle warranty or related fields.
The predicted salary is between 36000 - 60000 £ per year.
As the Service Quality Support Specialist, you will be tasked with supporting the delivery of a unique and exceptional ownership to Porsche customers by ensuring high-quality service and customer satisfaction. You will also provide comprehensive Service Quality support to UK/IE Porsche Centres, ensuring that commercial and operational requirements and standards of warranty delivery are consistently aligned with Porsche’s brand values.
Responsibilities:
- Complete daily warranty tasks, ensuring accuracy and adherence to department standards.
- Review escalated and high-value claims for compliance with quality and manufacturer requirements.
- Manage and update PRMS support tickets for all prioritised warranty cases.
- Provide expert support to Centres on warranty, goodwill, and campaign queries.
- Ensure all warranty activity complies with manufacturer policies, legal standards, and quality requirements.
- Process warranty claims efficiently to drive customer satisfaction and protect business profitability.
- Support compliant management of recalls and quality campaigns for Porsche Cars GB.
- Monitor warranty performance and implement continuous improvements to raise standards and reduce costs.
- Collaborate with technical, service, parts, sales, training, and quality teams to optimise warranty processes.
- Manage warranty data and reporting, delivering actionable insights via BI tools.
- Participate in Porsche Service Analysis (PSA) on-site activities across the UK and Ireland for dedicated region.
- Actively work towards obtaining relevant auditing certification to enhance expertise and contribute to quality assurance processes.
Minimum Qualifications:
- GCSEs (A*–C / 9–4) in English and Maths, or equivalent.
- Minimum 2–3 years’ experience in a vehicle warranty or associated environment, either with a manufacturer, dealership, or third-party warranty provider (e.g. RAC, The AA, MotorEasy).
- Good working knowledge of warranty processes, claims handling, and parts pricing.
- Proficiency in Microsoft Office, especially Excel and Outlook.
- Relevant bachelor’s degree in the automotive industry, or an apprenticeship at Level 3 or above.
- Familiarity with Dealer Management Systems (e.g. Keyloop DMS (Kerridge) or Pinewood DMS).
- Experience handling technical warranty queries and escalations.
- Familiarity with FCA-regulated extended warranty products.
- Previous supervisory or team leader experience.
- Technical vehicle knowledge or experience.
Service Quality Support Specialist in Reading employer: Dr. Ing. h.c. F. Porsche AG
Contact Detail:
Dr. Ing. h.c. F. Porsche AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Support Specialist in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Porsche. Attend events or join online forums where you can chat with folks who might help you get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising answers to common questions related to warranty processes and customer service. Use real-life examples from your experience to demonstrate how you’ve tackled challenges in the past.
✨Tip Number 3
Research is key! Familiarise yourself with Porsche’s brand values and recent developments in the automotive sector. This will not only impress interviewers but also help you align your answers with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Quality Support Specialist in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Quality Support Specialist role. Highlight your experience in warranty processes and customer service, and don’t forget to mention any relevant qualifications or certifications that align with Porsche’s brand values.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional service and how your background makes you a perfect fit for the role. Be sure to mention specific examples of how you've improved service quality in previous roles.
Showcase Your Technical Knowledge: Since this role involves handling technical warranty queries, make sure to showcase your technical vehicle knowledge. Mention any experience you have with Dealer Management Systems and how you’ve successfully managed warranty claims in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Dr. Ing. h.c. F. Porsche AG
✨Know Your Warranty Stuff
Make sure you brush up on your knowledge of warranty processes and claims handling. Familiarise yourself with common issues and solutions, as well as Porsche's specific policies. This will show that you're not just a candidate, but someone who understands the ins and outs of the role.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key, be ready to share examples of how you've handled difficult situations in the past. Think about times when you went above and beyond for a customer or resolved a complex issue. This will demonstrate your commitment to delivering exceptional service.
✨Get Technical
If you have technical vehicle knowledge, don’t hold back! Be prepared to discuss your experience with technical warranty queries and escalations. Highlight any relevant certifications or training you've completed, as this will set you apart from other candidates.
✨Be Data Savvy
Since managing warranty data and reporting is part of the job, make sure you’re comfortable discussing your proficiency in Microsoft Excel and any BI tools you’ve used. Bring examples of how you've used data to drive improvements in previous roles, as this will show your analytical skills and attention to detail.