At a Glance
- Tasks: Provide top-notch reception and admin support in a busy medical practice.
- Company: Friendly general practice in central Rochdale, committed to patient care.
- Benefits: Inclusive culture, opportunities for development, and a supportive team environment.
- Other info: Join a diverse team and enjoy a flexible work approach.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Good communication skills, team player, and previous experience in a healthcare setting.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an organised Receptionist Administrator who is highly motivated and enthusiastic with a passion for working within General Practice and making a difference to patient care. Working as part of a small friendly team, you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with the ability to prioritise work to meet deadlines.
Essentially, we are looking for a good standard of education along with previous experience of dealing with patients and a good level of computer literacy. We would expect the candidate to be a good team player and have a flexible approach to work, providing cover to your colleagues and cover for sickness and annual leave, helping to ensure an effective service at all times. The practice is based in central Rochdale within a diverse community in a modern purpose-built building. Your role will involve daily interaction with patients and health care professionals. The Practice has been rated GOOD by the CQC.
Main duties of the job:- Provide a high standard of organisational and administrative support
- Answer the telephone and respond to all enquiries in a friendly and efficient manner
- Provide Clinical staff with administrative support
- Refer patients to secondary care through the Choose and Book System
- Work co-operatively with the rest of the team to ensure the smooth running of the practice
- Taking notes and minutes for clinical and practice meetings
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community services. Supporting the clinical team by processing referral letters.
Person Specification:- Efficient written and oral communication
- The ability to deal with enquiries in a polite and non-judgmental manner
- Ability and commitment to work as a member of a busy team
- Ability to work on own and initiate and organise own day-to-day tasks
- Able to work under pressure
- Good timekeeping
- Flexible approach to work
- Ability and willingness to undertake further training as required
- Tactful and diplomatic approach
- Experience of General Practice
- Business Admin Qualification
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Administrator in Rochdale employer: Dr Hamid’s Practice
Join our dedicated team in central Rochdale, where we prioritise patient care and foster a supportive work environment. As a Medical Receptionist/Administrator, you'll benefit from a culture of inclusion and opportunities for professional growth, all while working in a modern facility that has been rated GOOD by the CQC. We value your contributions and offer a flexible approach to work, ensuring you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist/Administrator in Rochdale
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the practice's values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Consider doing mock interviews with friends or family. This will help you get comfortable with common questions and allow you to showcase your communication skills, which are key for this role.
✨Tip Number 3
Show off your organisational skills! During the interview, share specific examples of how you've managed your time and prioritised tasks in previous roles. This will demonstrate that you can handle the busy environment of a medical practice.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm and professionalism, making you stand out even more!
We think you need these skills to ace Medical Receptionist/Administrator in Rochdale
Some tips for your application 🫡
Show Your Passion:Let us know why you're excited about working in General Practice! Share your enthusiasm for patient care and how you can make a difference. A personal touch goes a long way!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in dealing with patients and administrative tasks. We want to see how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dr Hamid’s Practice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Medical Receptionist/Administrator inside out. Familiarise yourself with common tasks like patient registration, appointment booking, and liaising with healthcare professionals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves daily interaction with patients and staff, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you handled difficult situations or provided exceptional service. This will highlight your ability to remain calm under pressure and your commitment to patient care.
✨Team Player Vibes
The practice values teamwork, so come ready to discuss how you've worked effectively in a team before. Share specific instances where you supported colleagues or contributed to a positive work environment. This will show that you can adapt and collaborate well with others, which is crucial for this role.
✨Flexibility is Key
Be ready to talk about your flexible approach to work. The job may require covering for colleagues during sickness or annual leave, so think of times when you've adapted to changing circumstances. Highlighting your willingness to take on different tasks will demonstrate that you're a reliable and versatile candidate.
