At a Glance
- Tasks: Lead daily operations of a dynamic healthcare clinic and enhance patient care.
- Company: Join Dr.Dropin, a pioneering healthcare provider transforming access to care in the UK.
- Benefits: Enjoy a competitive salary, 25 days leave, and complimentary dermatology care.
- Other info: Flexible working options available; be part of a team redefining private healthcare.
- Why this job: Make a real impact in healthcare while working in a collaborative, innovative environment.
- Qualifications: Experience in healthcare operations and strong leadership skills are essential.
The predicted salary is between 45000 - 50000 £ per year.
We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer sponsorship to candidates for this role.
Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs.
Salary: £45,000 - £50,000 per year (depending on experience)
Employment Type: Full-time
Directly reporting to: Dr James Denny
About the Role:
We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc. This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement. The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways.
Key Responsibilities:
- Oversee day-to-day clinic operations across Fulham, Marylebone and digital services.
- Line manage reception, administration, HCA/nursing and virtual support staff.
- Support recruitment, onboarding, probation reviews and disciplinary processes.
- Manage rota coordination, staffing coverage and sickness monitoring.
- Coordinate incident management, complaints handling and governance follow-up.
- Support CQC readiness and maintenance of governance standards.
- Maintain governance trackers and mandatory training compliance.
- Support safeguarding, infection control, GDPR and risk assessment processes.
- Coordinate operational audits and support clinical audit cycles.
- Support digi-physical and teledermatology service delivery.
- Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives.
- Help improve systems, workflows and operational efficiency across services.
Person Specification:
Essential:
- Previous experience within healthcare operations or clinic management.
- Experience managing teams within healthcare or clinical environments.
- Excellent organisational, communication and leadership skills.
- Strong operational problem-solving ability and attention to detail.
- Calm, professional and capable under pressure.
- Digitally confident and comfortable using modern healthcare systems.
- Understanding of HR, governance, confidentiality and compliance standards.
- Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability.
Desirable:
- Experience within private healthcare or NHS practice management.
- Experience working within multidisciplinary healthcare environments.
- Familiarity with telemedicine or digital healthcare services.
- Experience with Semble, Microsoft 365, G Suite or digital patient systems.
- Experience supporting operational scaling or service development.
- CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.
What We Offer:
- Competitive salary and pension contributions.
- 25 days annual leave, your birthday off, plus bank holidays.
- Complimentary dermatology care.
- Regular sponsored team social events.
- A collaborative multidisciplinary environment.
- Opportunities for growth, leadership and professional development.
- A role with real operational responsibility and impact.
Key Points:
- The role is full-time (37.5 hours per week).
- The position is primarily site-based in Fulham with cross-site responsibilities.
- Some remote flexibility may be available depending on operational needs.
- Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required.
- Six-month probation period.
How to Apply:
Please send your CV and a short covering note outlining your relevant experience and availability to james@skindoc.uk.
Clinic Manager in London employer: Dr.Dropin UK
Dr.Dropin is an innovative healthcare provider that prioritises patient-centred care and operational excellence, making it an exceptional employer for those passionate about transforming healthcare. With a collaborative work culture, competitive salary, and opportunities for professional growth, employees can thrive in a dynamic environment that values integrity and innovation. Located in Fulham, with cross-site responsibilities, the role of Clinic Manager offers a unique chance to lead a multidisciplinary team while enjoying benefits like 25 days of annual leave and complimentary dermatology care.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Dr.Dropin or skindoc. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Understand what makes Dr.Dropin and skindoc unique, and be ready to share how your experience aligns with their mission of patient-centred care.
✨Tip Number 3
Showcase your operational skills! Be ready to discuss specific examples of how you've improved processes or led teams in previous roles. This will demonstrate your capability to handle the day-to-day running of the clinics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace Clinic Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Clinic Manager role. Highlight your previous healthcare operations experience and any leadership roles you've held. We want to see how you can bring your unique flair to our team!
Craft a Compelling Covering Note:Your covering note is your chance to shine! Keep it short but impactful, outlining your relevant experience and why you're excited about joining us at Dr.Dropin and skindoc. Show us your passion for patient-centred care and operational excellence.
Showcase Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in a fast-paced healthcare environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role without any hiccups. We can't wait to hear from you!
How to prepare for a job interview at Dr.Dropin UK
✨Know the Company Inside Out
Before your interview, take some time to research Dr.Dropin and skindoc. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Clinic Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or improved operational efficiency. Highlight how you can bring that expertise to enhance the patient experience at Dr.Dropin and skindoc.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations in a healthcare setting. Think about challenges you've faced in previous roles and how you resolved them. This will help you articulate your thought process during the interview.
✨Emphasise Your Passion for Patient Care
Since the role is centred around patient care, be ready to discuss why you are passionate about healthcare. Share any personal stories or experiences that have shaped your commitment to providing high-quality, empathetic care, aligning with the company's values.
