At a Glance
- Tasks: Lead daily clinic operations and enhance patient care across multiple sites and digital services.
- Company: Join a dynamic healthcare team focused on innovative service delivery.
- Benefits: Enjoy competitive salary, generous leave, and complimentary dermatology care.
- Other info: Collaborative environment with opportunities for growth and professional development.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in healthcare operations and strong team management skills required.
The predicted salary is between 45000 - 50000 £ per year.
Location: Primarily Fulham-based, with cross-site responsibilities at Marylebone clinic and UK-wide digital services. Some remote flexibility may be available.
Salary: £45,000 - £50,000 per year (depending on experience)
Employment Type: Full-time
Reports to: Dr James Denny
About the Role
We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our multidisciplinary services across Dr.Dropin and skindoc. This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement.
Key Responsibilities
- Oversee day-to-day clinic operations across Fulham, Marylebone and digital services.
- Line-manage reception, admin, HCA/nursing and virtual support staff.
- Support recruitment, onboarding, probation reviews and disciplinary processes.
- Manage rota coordination, staffing coverage and sickness monitoring.
- Coordinate incident management, complaints handling and governance follow-up.
- Support CQC readiness and maintenance of governance standards.
- Maintain governance trackers and mandatory training compliance.
- Support safeguarding, infection control, GDPR and risk assessment processes.
- Coordinate operational audits and support clinical audit cycles.
- Support digi-physical and teledermatology service delivery.
- Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives.
- Help improve systems, workflows and operational efficiency across services.
- May be expected to support the CQC Registered Manager function as nominated individual and, in time, hold the post.
- Occasional on-call operational support may be required.
Essential Requirements
- Previous experience within healthcare operations or clinic management.
- Experience managing teams within healthcare or clinical environments.
- Excellent organisational, communication and leadership skills.
- Strong operational problem-solving ability and attention to detail.
- Calm, professional and capable under pressure.
- Digitally confident and comfortable using modern healthcare systems.
- Understanding of HR, governance, confidentiality and compliance standards.
- Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimisation and P&L accountability.
Desirable Requirements
- Experience within private healthcare or NHS practice management.
- Experience working within multidisciplinary healthcare environments.
- Familiarity with telemedicine or digital healthcare services.
- Experience with Semble, Microsoft 365, G Suite or digital patient systems.
- Experience supporting operational scaling or service development.
- CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.
Benefits
- Competitive salary and pension contributions.
- 25 days annual leave, birthday off, plus bank holidays.
- Complimentary dermatology care.
- Regular sponsored team social events.
- Collaborative multidisciplinary environment.
- Opportunities for growth, leadership and professional development.
- A role with real operational responsibility and impact.
Key Points
- Full-time (37.5 hours per week).
- Primarily site-based in Fulham with cross-site responsibilities.
- Some remote flexibility may be available depending on operational needs.
- Clinics operate during evenings and weekends; occasional operational availability or on-call support may be required.
- Six-month probation period.
How to Apply
Please send your CV and a short covering note to james@skindoc.uk.
Clinic Operations Leader – Multisite & Telemedicine employer: Dr.Dropin AS
As a Clinic Operations Leader at our Fulham-based clinics, you will join a dynamic and supportive team dedicated to delivering exceptional healthcare services. We offer a competitive salary, generous annual leave, and opportunities for professional growth in a collaborative environment that values your contributions. With the flexibility of remote work and a focus on innovative telemedicine solutions, this role provides a unique chance to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Operations Leader – Multisite & Telemedicine
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in clinic management or telemedicine. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their operational challenges and think of ways you could improve efficiency. This shows you're proactive and ready to hit the ground running!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting a script. Use examples from your past experiences to illustrate your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Clinic Operations Leader – Multisite & Telemedicine
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in healthcare operations and team management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Covering Note:Your covering note is your chance to shine! Keep it concise but engaging, explaining why you’re the perfect fit for the Clinic Operations Leader role. We love a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled operational challenges in the past. We’re looking for someone who can think on their feet and improve systems, so share those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dr.Dropin AS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Operations Leader. Familiarise yourself with the day-to-day operations, governance standards, and the importance of KPIs in healthcare settings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As this role involves managing teams, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully led a team, resolved conflicts, or improved operational efficiency. Highlighting these skills will show that you can handle the challenges of the position.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare for scenarios related to incident management, complaints handling, or staffing issues. Practising your responses will help you stay calm and articulate during the interview.
✨Demonstrate Digital Confidence
Since the role involves telemedicine and digital healthcare services, be ready to discuss your experience with modern healthcare systems. Mention any relevant software you've used, like Semble or Microsoft 365, and how you've leveraged technology to improve patient care or operational processes.
