At a Glance
- Tasks: Lead daily clinic operations and manage a dynamic healthcare team.
- Company: Join Dr. Dropin, a forward-thinking healthcare provider in Fulham.
- Benefits: Enjoy a competitive salary, generous leave, and complimentary dermatology care.
- Other info: Collaborative environment with opportunities for growth and professional development.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in healthcare operations and strong team management skills required.
The predicted salary is between 45000 - 50000 £ per year.
Location: Primarily Fulham-based, with cross-site responsibilities at Marylebone clinic and UK-wide digital services. Some remote flexibility may be available.
Salary: £45,000 - £50,000 per year (depending on experience)
Employment Type: Full-time
Reports to: Dr James Denny
About the Role
We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our multidisciplinary services across Dr.Dropin and skindoc. This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement.
Key Responsibilities
- Oversee day-to-day clinic operations across Fulham, Marylebone and digital services.
- Line-manage reception, admin, HCA/nursing and virtual support staff.
- Support recruitment, onboarding, probation reviews and disciplinary processes.
- Manage rota coordination, staffing coverage and sickness monitoring.
- Coordinate incident management, complaints handling and governance follow-up.
- Support CQC readiness and maintenance of governance standards.
- Maintain governance trackers and mandatory training compliance.
- Support safeguarding, infection control, GDPR and risk assessment processes.
- Coordinate operational audits and support clinical audit cycles.
- Support digi-physical and teledermatology service delivery.
- Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives.
- Help improve systems, workflows and operational efficiency across services.
- May be expected to support the CQC Registered Manager function as nominated individual and, in time, hold the post.
- Occasional on-call operational support may be required.
Essential Requirements
- Previous experience within healthcare operations or clinic management.
- Experience managing teams within healthcare or clinical environments.
- Excellent organisational, communication and leadership skills.
- Strong operational problem-solving ability and attention to detail.
- Calm, professional and capable under pressure.
- Digitally confident and comfortable using modern healthcare systems.
- Understanding of HR, governance, confidentiality and compliance standards.
- Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimisation and P&L accountability.
Desirable Requirements
- Experience within private healthcare or NHS practice management.
- Experience working within multidisciplinary healthcare environments.
- Familiarity with telemedicine or digital healthcare services.
- Experience with Semble, Microsoft 365, G Suite or digital patient systems.
- Experience supporting operational scaling or service development.
- CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.
Benefits
- Competitive salary and pension contributions.
- 25 days annual leave, birthday off, plus bank holidays.
- Complimentary dermatology care.
- Regular sponsored team social events.
- Collaborative multidisciplinary environment.
- Opportunities for growth, leadership and professional development.
- A role with real operational responsibility and impact.
Key Points
- Full-time (37.5 hours per week).
- Primarily site-based in Fulham with cross-site responsibilities.
- Some remote flexibility may be available depending on operational needs.
- Clinics operate during evenings and weekends; occasional operational availability or on-call support may be required.
- Six-month probation period.
How to Apply
Please send your CV and a short covering note to james@skindoc.uk.
Clinic Manager Business roles · Dr. Dropin Fulham employer: Dr.Dropin AS
Dr. Dropin is an exceptional employer, offering a dynamic and collaborative work environment in the heart of Fulham, with opportunities for professional growth and leadership within the healthcare sector. Employees benefit from a competitive salary, generous annual leave, and complimentary dermatology care, all while being part of a multidisciplinary team that values operational excellence and innovation in patient care. With flexible working options and a commitment to employee development, Dr. Dropin stands out as a rewarding place to build a meaningful career in healthcare management.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Manager Business roles · Dr. Dropin Fulham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know Dr. Dropin or have worked in similar roles. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Understand their approach to digital healthcare and be ready to discuss how your experience aligns with their operational needs. We want to see your passion for improving patient journeys!
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've managed teams and improved operations in previous roles. We love hearing about your problem-solving abilities and how you handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Dr. Dropin.
We think you need these skills to ace Clinic Manager Business roles · Dr. Dropin Fulham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Clinic Manager role. Highlight your experience in healthcare operations and team management, as these are key for us. Use specific examples that showcase your organisational skills and leadership abilities.
Craft a Compelling Covering Note:Your covering note is your chance to shine! Keep it concise but impactful. Explain why you're the perfect fit for the role and how your background aligns with our needs at Dr. Dropin. Show us your passion for healthcare and operational excellence.
Showcase Your Digital Skills:Since we value digital confidence, make sure to mention any experience you have with modern healthcare systems or telemedicine. This will help us see how you can contribute to our digi-physical services and improve operational efficiency.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Dr.Dropin AS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Manager at Dr. Dropin. Familiarise yourself with their operational processes, governance standards, and the importance of patient journey optimisation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Clinic Manager, you'll be leading a team, so it's crucial to highlight your previous experience in managing teams within healthcare settings. Prepare specific examples of how you've successfully led teams, handled conflicts, or improved operational efficiency. This will give the interviewers confidence in your leadership capabilities.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios related to incident management, complaints handling, or staffing issues. Practising your responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Digital Confidence
Since the role involves digital healthcare services, be prepared to discuss your experience with modern healthcare systems and tools like Semble or Microsoft 365. Highlight any relevant projects where you've used technology to improve clinic operations or patient care, as this will show your adaptability in a digital environment.
