At a Glance
- Tasks: Lead daily operations of a dynamic healthcare clinic and enhance patient experiences.
- Company: Join a forward-thinking healthcare provider with a collaborative team culture.
- Benefits: Enjoy competitive salary, generous leave, and complimentary dermatology care.
- Other info: Flexible working options and opportunities for professional growth await you.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in healthcare operations and strong team management skills required.
The predicted salary is between 45000 - 50000 £ per year.
Location: Primarily Fulham-based, with cross-site responsibilities at Marylebone clinic and UK-wide digital services. Some remote flexibility may be available.
Salary: £45,000 - £50,000 per year (depending on experience)
Employment Type: Full-time
Reports to: Dr James Denny
About the Role
We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our multidisciplinary services across Dr.Dropin and skindoc. This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement.
Key Responsibilities
- Oversee day-to-day clinic operations across Fulham, Marylebone and digital services.
- Line-manage reception, admin, HCA/nursing and virtual support staff.
- Support recruitment, onboarding, probation reviews and disciplinary processes.
- Manage rota coordination, staffing coverage and sickness monitoring.
- Coordinate incident management, complaints handling and governance follow-up.
- Support CQC readiness and maintenance of governance standards.
- Maintain governance trackers and mandatory training compliance.
- Support safeguarding, infection control, GDPR and risk assessment processes.
- Coordinate operational audits and support clinical audit cycles.
- Support digi-physical and teledermatology service delivery.
- Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives.
- Help improve systems, workflows and operational efficiency across services.
- May be expected to support the CQC Registered Manager function as nominated individual and, in time, hold the post.
- Occasional on-call operational support may be required.
Essential Requirements
- Previous experience within healthcare operations or clinic management.
- Experience managing teams within healthcare or clinical environments.
- Excellent organisational, communication and leadership skills.
- Strong operational problem-solving ability and attention to detail.
- Calm, professional and capable under pressure.
- Digitally confident and comfortable using modern healthcare systems.
- Understanding of HR, governance, confidentiality and compliance standards.
- Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimisation and P&L accountability.
Desirable Requirements
- Experience within private healthcare or NHS practice management.
- Experience working within multidisciplinary healthcare environments.
- Familiarity with telemedicine or digital healthcare services.
- Experience with Semble, Microsoft 365, G Suite or digital patient systems.
- Experience supporting operational scaling or service development.
- CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.
Benefits
- Competitive salary and pension contributions.
- 25 days annual leave, birthday off, plus bank holidays.
- Complimentary dermatology care.
- Regular sponsored team social events.
- Collaborative multidisciplinary environment.
- Opportunities for growth, leadership and professional development.
- A role with real operational responsibility and impact.
Key Points
- Full-time (37.5 hours per week).
- Primarily site-based in Fulham with cross-site responsibilities.
- Some remote flexibility may be available depending on operational needs.
- Clinics operate during evenings and weekends; occasional operational availability or on-call support may be required.
- Six-month probation period.
How to Apply
Please send your CV and a short covering note to james@skindoc.uk.
Clinic Manager employer: Dr.Dropin AS
Join a dynamic and innovative healthcare team as a Clinic Manager in Fulham, where you will play a pivotal role in enhancing patient care and operational efficiency across our multidisciplinary services. We offer a competitive salary, generous annual leave, and opportunities for professional growth within a collaborative environment that values your contributions. With the flexibility of some remote work and a commitment to employee well-being, this is an excellent opportunity for those seeking meaningful and impactful employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Dr.Dropin or skindoc. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Understand their approach to digital healthcare and be ready to discuss how your experience aligns with their operational needs. We want to see your passion for improving patient journeys!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams and improved operations in previous roles. We love candidates who can demonstrate calmness under pressure and a knack for problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission in private healthcare.
We think you need these skills to ace Clinic Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in healthcare operations and team management. We want to see how your skills align with the role of Clinic Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Covering Note:Your covering note is your chance to shine! Keep it concise but impactful. Tell us why you’re the perfect fit for this role and how your background makes you a great addition to our team.
Showcase Your Organisational Skills:As a Clinic Manager, being organised is key. Use your application to demonstrate your ability to manage multiple tasks and lead teams effectively. Share examples that highlight your problem-solving skills and attention to detail.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dr.Dropin AS
✨Know Your Stuff
Make sure you understand the ins and outs of clinic management, especially in a healthcare setting. Brush up on your knowledge of operational leadership, governance, and compliance standards. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed teams or improved operational efficiency. Highlight your ability to stay calm under pressure and how you've handled challenges in a clinical environment. This will demonstrate your capability to lead effectively.
✨Familiarise Yourself with Digital Tools
Since the role involves digital healthcare services, be ready to discuss your experience with modern healthcare systems like Semble, Microsoft 365, or G Suite. If you have any experience with telemedicine, make sure to mention it as well. This shows you're digitally confident and ready for the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the clinic's operations, team dynamics, and future goals. This not only shows your interest in the role but also helps you gauge if the clinic aligns with your career aspirations. Plus, it gives you a chance to engage with the interviewers on a deeper level.
