At a Glance
- Tasks: Deliver exceptional client experiences and promote our luxury skincare range.
- Company: Join Dr. David Jack, a leading aesthetic doctor with a renowned brand.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Work across multiple prestigious London locations with a supportive team.
- Why this job: Be the face of luxury aesthetics and make a real impact on clients' lives.
- Qualifications: Experience in customer service, strong communication skills, and a passion for skincare.
The predicted salary is between 30000 - 40000 £ per year.
Location: Multiple locations, London
About Us
Dr. David Jack is an internationally renowned aesthetic doctor and brand founder, with clinics in Harley Street, Belgravia, the City of London and Edinburgh, as well as an award-winning skincare line. With a background in plastic surgery and burns, Dr. Jack has gained a reputation as London’s ‘go-to’ doctor for subtle aesthetic procedures. His synergistic system of multi-award-winning precision-formulated products is designed to elevate the skin’s baseline health with simplicity and efficacy.
We're looking for a dynamic and passionate Front of House Co-ordinator for our London clinics. The role will require the successful candidate to rotate between our Harley St, Belgravia, City of London and Liberty Clinics.
The Front of House Coordinator plays a vital role in delivering an exceptional and holistic client experience. As the first and last point of contact, you will embody the professionalism, warmth, and luxury that define our brand.
In this client-facing role, you will not only provide outstanding service but also play an active part in the retail environment, confidently promoting our skincare range and clinic treatments to both new and returning clients. Whether introducing a first-time visitor to our signature offerings or guiding a loyal client through our latest skincare innovations, you will ensure every interaction is tailored, informed, and aligned with our commitment to excellence.
The role requires the successful candidate to be flexible to work a few evenings a week and every other weekend (Saturday and Sunday).
Responsibilities include:
- Customer liaison; welcoming clients and offering tea/coffee/water upon arrival/whilst they wait, ensuring excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment.
- Working closely with the practitioners to maintain an efficient, punctual and communicative working environment.
- Diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner ensuring the tone of the Dr David Jack brand.
- Excellent level of understanding of the treatments and products offered within the clinic and skincare brand, staying up to date on new products and treatments.
- Performing a variety of administrative and clerical tasks, offering administrative support to the Clinic Team Leader and across the organisation where needed.
- To promote and recommend products and services, maximising opportunities for sales and referrals, advising patients on treatments and skincare products available and most applicable to them.
- Supporting doctors and aestheticians with ad hoc duties and ensuring they have all the necessary equipment, consumables and products.
Essential Experience
The following experience/skills are fundamental to the Front of House role:
- Previous experience in front of house/admin or customer-facing role.
- Demonstrated ability to meet sales KPIs.
- Friendly, people-person with excellent attention to detail and high level of initiative.
- Excellent time-management skills and ability to prioritise tasks in an efficient manner.
- Excellent level of written and verbal communication skills and outstanding customer service within a luxury setting.
- Confident skills in Microsoft Office Suite, Google Workspace and previous use of CRM systems.
- Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR.
- Passion for and knowledge of the aesthetics industry and skincare.
- A desire to be part of a growing business.
- Right to work in the UK.
To apply: Please submit a cover letter outlining why your skills and experience make you the right fit for the role. Please note, applications without a cover letter will not be considered.
Front of House Co-ordinator in Slough employer: Dr. David Jack
At Dr David Jack Clinic, we pride ourselves on fostering a supportive and dynamic work environment in the picturesque Cotswolds. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement within the aesthetics industry. Join us to be part of a passionate team dedicated to delivering exceptional client experiences in a luxury setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Co-ordinator in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dr. David Jack. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dr. David Jack before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Co-ordinator in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dr. David Jack:Your cover letter is your chance to shine! Tell us why you want to work at Dr. David Jack specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dr. David Jack!
How to prepare for a job interview at Dr. David Jack
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
