At a Glance
- Tasks: Be the friendly face of our clinic, ensuring clients feel welcomed and valued.
- Company: Join Dr. David Jack’s Clinics, a leader in luxury aesthetics and skincare.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Other info: Work core hours with occasional Saturdays; perfect for students seeking flexible roles.
- Why this job: Make a real impact on client experiences while working in a stylish, supportive setting.
- Qualifications: Previous admin or customer service experience is essential; passion for aesthetics is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Our Patient Co-ordinator role at Dr. David Jack’s Clinics is one of the utmost importance. You are the first point of contact for all clients and the last as they leave the clinic doors, therefore it is integral you represent the brand to the highest quality and offer immaculate customer service. Whether they are new to the clinic or have been loyal to the clinic for a number of years, we provide excellent customer service throughout the client’s journey, providing a personalised and luxury experience for every client.
Requirement to work within the core hours of 10am - 6pm and every second Saturday.
The following experience/skills are fundamental to the Patient Co-ordinator role:
- Previous experience in receptionist/front of house/admin role
- Excellent level of written and verbal communication skills
- Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR
- Friendly, people-person with excellent attention to detail
- Outstanding customer service experience within a luxury setting
- Passion for and knowledge of the aesthetics industry and skincare
- A desire to be part of a growing business
- Confident skills in Microsoft Office Suite, Apple Mac, Google Workspace and previous use of CRM systems
- Time-management skills and ability to prioritise tasks in an efficient manner
Your responsibilities are, but not limited to:
- Customer liaison; welcoming clients and offering tea/coffee/water upon arrival/whilst they wait, ensuring excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment
- Working closely with the practitioners to maintain an efficient, punctual and communicative working environment
- Diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner ensuring the tone of the Dr David Jack brand
- Excellent level of understanding of the treatments and products offered within the clinic and skincare brand, staying up to date on new products and treatments
- Performing a variety of administrative and clerical tasks, offering administrative support across the organisation where needed
- To promote and recommend products and services, maximising opportunities for sales and referrals, advising patients on treatments and skincare products available and most applicable to them
- To manage petty cash, daily accounting, banking, issuing client invoices and using payment systems in accordance with company policies and procedures
- Supporting doctors and aestheticians with ad hoc duties and ensuring they have all the necessary equipment, consumables and products
- Stock management and monitoring collections and deliveries, including unpacking of stock and arranging displays of such and updating the stock count in the CRM system and sending stock count to accounts
- Supporting on PR, marketing and clinic events (please note these may be on evenings and/or weekends)
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator in Slough
✨Tip Number 1
Familiarise yourself with the aesthetics industry and skincare products. Being knowledgeable about the treatments offered at Dr. David Jack’s Clinics will not only help you in conversations with clients but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills in a luxury setting. If you have experience in high-end retail or hospitality, think of specific examples where you went above and beyond for a client. This will showcase your ability to provide the immaculate service expected in this role.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Since you'll be the first point of contact for clients, being articulate and friendly is key. Consider role-playing scenarios with friends to enhance your confidence in handling various client interactions.
✨Tip Number 4
Get comfortable with diary management and CRM systems. Familiarity with these tools will help you manage appointments efficiently. If you haven't used a specific system before, look for online tutorials or resources to get a head start.
We think you need these skills to ace Patient Co-ordinator in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in receptionist or front-of-house roles. Emphasise your customer service skills, particularly in luxury settings, and any experience with sensitive information and data protection.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the aesthetics industry and your understanding of the importance of client privacy. Mention specific examples of how you've provided excellent customer service in previous roles.
Showcase Communication Skills:Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly conveys your enthusiasm for the position. Use a friendly yet professional tone.
Highlight Relevant Skills:In your application, specifically mention your proficiency in Microsoft Office Suite, Apple Mac, Google Workspace, and any CRM systems you've used. This will demonstrate your readiness to handle the administrative aspects of the role.
How to prepare for a job interview at Dr. David Jack
✨Showcase Your Customer Service Skills
As a Patient Co-ordinator, you'll be the first point of contact for clients. Be prepared to discuss your previous customer service experiences, especially in luxury settings. Share specific examples of how you've gone above and beyond to ensure client satisfaction.
✨Demonstrate Your Communication Abilities
Excellent verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your ability to handle sensitive information and maintain client confidentiality.
✨Familiarise Yourself with the Aesthetics Industry
Having a passion for and knowledge of the aesthetics industry will set you apart. Research the latest trends, treatments, and products offered at Dr. David Jack’s Clinics. Being able to discuss these topics will show your genuine interest in the role.
✨Prepare for Diary Management Scenarios
Since diary management is a key responsibility, be ready to discuss how you prioritise tasks and manage time effectively. Consider preparing a few examples of how you've successfully handled scheduling conflicts or maintained organisation in a busy environment.
