At a Glance
- Tasks: Be the friendly face of our clinic, ensuring clients feel welcomed and valued.
- Company: Join Dr. David Jack’s Clinics, a leader in luxury aesthetics and skincare.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and learning.
- Other info: Work core hours with occasional Saturdays; perfect for students seeking flexible roles.
- Why this job: Make a real impact on client experiences while working in a stylish setting.
- Qualifications: Previous admin or customer service experience is essential; passion for aesthetics is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Our Patient Co-ordinator role at Dr. David Jack’s Clinics is one of the utmost importance. You are the first point of contact for all clients and the last as they leave the clinic doors, therefore it is integral you represent the brand to the highest quality and offer immaculate customer service. Whether they are new to the clinic or have been loyal to the clinic for a number of years, we provide excellent customer service throughout the client’s journey, providing a personalised and luxury experience for every client.
Requirement to work within the core hours of 10am - 6pm and every second Saturday.
The following experience/skills are fundamental to the Patient Co-ordinator role:
- Previous experience in receptionist/front of house/admin role
- Excellent level of written and verbal communication skills
- Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR
- Friendly, people-person with excellent attention to detail
- Outstanding customer service experience within a luxury setting
- Passion for and knowledge of the aesthetics industry and skincare
- A desire to be part of a growing business
- Confident skills in Microsoft Office Suite, Apple Mac, Google Workspace and previous use of CRM systems
- Time-management skills and ability to prioritise tasks in an efficient manner
Your responsibilities are, but not limited to:
- Customer liaison; welcoming clients and offering tea/coffee/water upon arrival/whilst they wait, ensuring excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment
- Working closely with the practitioners to maintain an efficient, punctual and communicative working environment
- Diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner ensuring the tone of the Dr David Jack brand
- Excellent level of understanding of the treatments and products offered within the clinic and skincare brand, staying up to date on new products and treatments
- Performing a variety of administrative and clerical tasks, offering administrative support across the organisation where needed
- To promote and recommend products and services, maximising opportunities for sales and referrals, advising patients on treatments and skincare products available and most applicable to them
- To manage petty cash, daily accounting, banking, issuing client invoices and using payment systems in accordance with company policies and procedures
- Supporting doctors and aestheticians with ad hoc duties and ensuring they have all the necessary equipment, consumables and products
- Stock management and monitoring collections and deliveries, including unpacking of stock and arranging displays of such and updating the stock count in the CRM system and sending stock count to accounts
- Supporting on PR, marketing and clinic events (please note these may be on evenings and/or weekends)
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator in London
✨Tip Number 1
Familiarise yourself with the aesthetics industry and skincare products. Being knowledgeable about the treatments offered at Dr. David Jack's Clinics will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills in a luxury setting. Consider volunteering or shadowing in similar environments to gain experience in delivering high-quality service, which is crucial for this position.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Role-play scenarios where you interact with clients, as this will help you feel more confident when representing the brand and managing client inquiries.
✨Tip Number 4
Get comfortable with Microsoft Office Suite, Apple Mac, Google Workspace, and CRM systems. Familiarity with these tools will make you stand out as a candidate who can hit the ground running in the administrative aspects of the role.
We think you need these skills to ace Patient Co-ordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in receptionist or administrative roles. Emphasise your customer service skills, particularly in luxury settings, and any experience with sensitive information and data protection.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the aesthetics industry and your understanding of the importance of client privacy. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Relevant Skills:In your application, clearly outline your proficiency in Microsoft Office Suite, Apple Mac, Google Workspace, and any CRM systems you've used. This will demonstrate your readiness to handle the administrative aspects of the role.
Show Enthusiasm for the Role:Express your desire to be part of a growing business and your commitment to delivering a personalised and luxury experience for clients. This can set you apart from other candidates who may not convey the same level of enthusiasm.
How to prepare for a job interview at Dr. David Jack
✨Showcase Your Customer Service Skills
As a Patient Co-ordinator, you'll be the first point of contact for clients. Be prepared to share specific examples of how you've provided excellent customer service in previous roles, especially in luxury settings.
✨Demonstrate Your Knowledge of the Aesthetics Industry
Familiarise yourself with the latest trends and treatments in the aesthetics industry. During the interview, express your passion and knowledge about skincare and how it relates to the services offered at the clinic.
✨Highlight Your Communication Skills
Excellent verbal and written communication is key for this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've handled sensitive information in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and time-management skills. Think of scenarios where you had to prioritise tasks or manage a busy schedule, and be ready to explain your approach.
