At a Glance
- Tasks: Deliver exceptional client experiences and manage the full patient journey.
- Company: Join the renowned Dr David Jack Clinic in Edinburgh.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on aesthetics and client care.
- Why this job: Be the face of luxury service and make a real impact on clients' lives.
- Qualifications: Outstanding customer service skills and experience in hospitality or clinic environments.
The predicted salary is between 30000 - 40000 £ per year.
Join the Dr David Jack Clinic Team. We are looking for an exceptional Patient Coordinator to join our Edinburgh clinic team. This role plays a pivotal role in delivering the outstanding client experience for which Dr David Jack Clinic is known.
As the first person our clients meet and the last person they see before leaving, you will be at the heart of every stage of the patient journey, creating a warm, personalised, and seamless experience from initial enquiry through to post-treatment follow-up. This is a unique opportunity for someone who is passionate about people, aesthetics, luxury service, and operational excellence.
Key responsibilities include:
- Delivering a world-class client experience and managing the full patient journey
- Supporting our doctors and aestheticians to ensure smooth daily clinic operations
- Managing appointments, enquiries, and clinic communications with precision and professionalism
- Upselling our in-house skincare line and treatment packages
- Supporting stock management, financial administration, and clinic processes
- Contributing to events, PR initiatives, and the continued growth of the business
We're looking for someone with:
- Outstanding customer service and interpersonal skills
- Experience in reception, front-of-house, hospitality, luxury retail, medical, or clinic environments
- Exceptional organisational and communication abilities
- Strong attention to detail and experience handling confidential information
- A genuine interest in aesthetics, skincare, and luxury client care
Previous experience within an aesthetics clinic, medical practice, or luxury skincare environment would be advantageous.
This is a full-time position, including working every second Saturday and some evenings, with occasional evening and weekend event support as required. If you thrive in a fast-paced, client-focused environment and would like to be part of our Edinburgh team, we'd love to hear from you.
To apply, please send your CV to with a cover letter outlining why you feel you are the right fit for the role.
Front of House - Patient Coordinator in Livingston employer: Dr. David Jack
At Dr David Jack Clinic, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and development. As a Patient Coordinator in our Edinburgh clinic, you will enjoy the unique opportunity to be at the forefront of client interactions, all while working in a luxurious environment that values exceptional service and operational excellence. With a focus on teamwork and continuous improvement, we offer a rewarding career path for those passionate about aesthetics and client care.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House - Patient Coordinator in Livingston
✨Tip Number 1
Get to know the clinic! Research Dr David Jack Clinic and understand their values, services, and client experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Patient Coordinator, you'll be the face of the clinic. Role-play common scenarios with friends or family to boost your confidence in handling client interactions and showcasing your outstanding customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the clinic culture and what they look for in a candidate. Plus, it might just give you an edge when applying through our website!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House - Patient Coordinator in Livingston
Some tips for your application 🫡
Show Your Passion:When writing your cover letter, let your enthusiasm for aesthetics and luxury service shine through. We want to see that you genuinely care about creating a fantastic client experience!
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or front-of-house roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Professional Yet Personal:Remember, you’ll be the first and last point of contact for our clients. Your application should reflect a warm and personable tone while maintaining professionalism. We’re all about that balance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Dr David Jack Clinic team!
How to prepare for a job interview at Dr. David Jack
✨Know the Clinic Inside Out
Before your interview, take some time to research Dr David Jack Clinic. Familiarise yourself with their services, values, and the overall patient experience they aim to deliver. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Patient Coordinator, outstanding customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients. Think about how you can demonstrate your interpersonal skills and ability to create a warm, personalised experience.
✨Be Ready to Discuss Aesthetics
Since the role involves a genuine interest in aesthetics and skincare, brush up on current trends and products in the industry. Be prepared to discuss why you’re passionate about this field and how you can contribute to the clinic's luxury service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the clinic’s culture, team dynamics, and future growth plans. This shows that you’re not just interested in the job, but also in how you can fit into and contribute to their vision.
