At a Glance
- Tasks: Deliver exceptional client experiences and manage the full patient journey.
- Company: Join the renowned Dr David Jack Clinic team in the beautiful Cotswolds.
- Benefits: Full-time role with opportunities for growth and development in a luxury environment.
- Other info: Fast-paced, dynamic role with occasional evening and weekend events.
- Why this job: Be the face of a luxury clinic and make a real difference in clients' lives.
- Qualifications: Outstanding customer service skills and experience in hospitality or clinic environments.
The predicted salary is between 30000 - 40000 £ per year.
Join the Dr David Jack Clinic Team. We are looking for an exceptional Patient Coordinator to join our upcoming Cotswolds clinic team. This role plays a pivotal role in delivering the outstanding client experience for which Dr David Jack Clinic is known. As the first person our clients meet and the last person they see before leaving, you will be at the heart of every stage of the patient journey, creating a warm, personalised, and seamless experience from initial enquiry through to post-treatment follow-up. This is a unique opportunity for someone who is passionate about people, aesthetics, luxury service, and operational excellence.
Key responsibilities include:
- Delivering a world-class client experience and managing the full patient journey
- Supporting our doctors and aestheticians to ensure smooth daily clinic operations
- Managing appointments, enquiries, and clinic communications with precision and professionalism
- Upselling our in-house skincare line and treatment packages
- Supporting stock management, financial administration, and clinic processes
- Contributing to events, PR initiatives, and the continued growth of the business
We're looking for someone with:
- Outstanding customer service and interpersonal skills
- Experience in reception, front-of-house, hospitality, luxury retail, medical, or clinic environments
- Exceptional organisational and communication abilities
- Strong attention to detail and experience handling confidential information
- A genuine interest in aesthetics, skincare, and luxury client care
Previous experience within an aesthetics clinic, medical practice, or luxury skincare environment would be advantageous. This is a full-time position, including working every second Saturday and some evenings, with occasional evening and weekend event support as required. If you thrive in a fast-paced, client-focused environment and would like to be part of our Cotswolds team, we'd love to hear from you. To apply, please send your CV to eloise@drdavidjack.com with a cover letter outlining why you feel you are the right fit for the role.
Front of House - Patient Coordinator employer: Dr. David Jack
At Dr David Jack Clinic, we pride ourselves on fostering a supportive and dynamic work environment where our team members are empowered to excel in their roles. As a Patient Coordinator in our Cotswolds clinic, you will not only play a crucial role in delivering exceptional client experiences but also benefit from ongoing professional development opportunities and a culture that values luxury service and operational excellence. Join us to be part of a passionate team dedicated to making a meaningful impact in the aesthetics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House - Patient Coordinator
✨Tip Number 1
Make sure to research the Dr David Jack Clinic and its values before your interview. Knowing the ins and outs of the clinic will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a world-class client experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury environment like the Dr David Jack Clinic. Choose an outfit that reflects the clinic's aesthetic and shows you understand the importance of professionalism.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House - Patient Coordinator
Some tips for your application 🫡
Craft a Personalised Cover Letter:When writing your cover letter, make sure to highlight your passion for aesthetics and luxury service. We want to see how your unique experiences align with the role of Patient Coordinator, so don’t hold back on sharing your story!
Showcase Your Customer Service Skills:In both your CV and cover letter, emphasise your outstanding customer service and interpersonal skills. We’re looking for someone who can create a warm and personalised experience for our clients, so let us know how you’ve done this in the past!
Be Detail-Oriented:Attention to detail is key in this role! Make sure your application is free from typos and clearly formatted. We appreciate precision and professionalism, so show us you can deliver that right from the start.
Apply Through Our Website:While you can send your CV and cover letter to eloise@drdavidjack.com, we encourage you to apply through our website as well. It’s a great way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Dr. David Jack
✨Know the Clinic Inside Out
Before your interview, take some time to research Dr David Jack Clinic. Familiarise yourself with their services, values, and the overall client experience they aim to deliver. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Patient Coordinator, you'll be the first and last point of contact for clients. Prepare examples from your past experiences that highlight your outstanding customer service and interpersonal skills. Think about situations where you turned a challenging interaction into a positive experience.
✨Demonstrate Organisational Prowess
This role requires exceptional organisational abilities. Be ready to discuss how you manage appointments, handle enquiries, and maintain clinic communications. You might even want to bring a few examples of how you've successfully juggled multiple tasks in a fast-paced environment.
✨Express Your Passion for Aesthetics
Since the role is centred around aesthetics and luxury client care, make sure to convey your genuine interest in these areas. Share any relevant experiences or knowledge about skincare and treatments, and express why you’re excited about contributing to the clinic's success.
