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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and promote our luxury skincare range.
- Company: Join Dr. David Jack, a leading aesthetic doctor with a renowned brand.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be the face of luxury aesthetics and make a real impact on clients' lives.
- Qualifications: Experience in customer service and a passion for skincare is essential.
- Other info: Flexible hours with evening and weekend shifts; perfect for students!
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Location: Liberty, London
About Us
Dr. David Jack is an internationally renowned aesthetic doctor and brand founder, with clinics in Harley Street, Belgravia, the City of London and Edinburgh, as well as an award-winning skincare line. With a background in plastic surgery and burns, Dr. Jack has gained a reputation as London’s ‘go-to’ doctor for subtle aesthetic procedures. His synergistic system of multi-award-winning precision-formulated products is designed to elevate the skin’s baseline health with simplicity and efficacy.
We're looking for a dynamic and passionate Front of House Co-ordinator for our London clinics. The role will require the successful candidate to rotate between our Belgravia, City of London and Liberty Clinics.
Role (full-time) description:
The Front of House Coordinator plays a vital role in delivering an exceptional and holistic client experience. As the first and last point of contact, you will embody the professionalism, warmth, and luxury that define our brand.
In this client-facing role, you will not only provide outstanding service but also play an active part in the retail environment, confidently promoting our skincare range and clinic treatments to both new and returning clients. Whether introducing a first-time visitor to our signature offerings or guiding a loyal client through our latest skincare innovations, you will ensure every interaction is tailored, informed, and aligned with our commitment to excellence.
The role requires the successful candidate to be flexible to work a few evenings a week and every other weekend (Saturday and Sunday).
Responsibilities include:
- Customer liaison; welcoming clients and offering tea/coffee/water upon arrival/whilst they wait, ensuring excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment
- Working closely with the practitioners to maintain an efficient, punctual and communicative working environment Diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner ensuring the tone of the Dr David Jack brand.
- Excellent level of understanding of the treatments and products offered within the clinic and skincare brand, staying up to date on new products and treatments
- Performing a variety of administrative and clerical tasks, offering administrative support to the Clinic Team Leader and across the organisation where needed
- To promote and recommend products and services, maximising opportunities for sales and referrals, advising patients on treatments and skincare products available and most applicable to them
- Supporting doctors and aestheticians with ad hoc duties and ensuring they have all the necessary equipment, consumables and products
Essential Experience
The following experience/skills are fundamental to the Aesthetician role:
- Previous experience in front of house/admin or customer-facing role
- Demonstrated ability to meet sales KPIs
- Friendly, people-person with excellent attention to detail and high level of initiative
- Excellent time-management skills and ability to prioritise tasks in an efficient manner
- Excellent level of written and verbal communication skills and outstanding customer service within a luxury setting
- Confident skills in Microsoft Office Suite, Apple Mac, Google Workspace and previous use of CRM systems
- Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR
- Passion for and knowledge of the aesthetics industry and skincare
- A desire to be part of a growing business
- Right to work in the UK
To apply: Please submit a cover letter to eloise@drdavidjack.com outlining why your skills and experience make you the right fit for the role. Please note, applications without a cover letter will not be considered.
Front of House Co-ordinator employer: Dr. David Jack
Contact Detail:
Dr. David Jack Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Dr. David Jack's skincare line and aesthetic treatments. This way, when you walk into that interview, you can confidently chat about how you can embody the luxury and professionalism they’re looking for.
✨Tip Number 2
Practice your people skills! Since this role is all about client interaction, think of scenarios where you can showcase your friendly, warm personality. Role-play with a mate or in front of the mirror to nail that first impression.
✨Tip Number 3
Show off your organisational skills! Brush up on diary management and time prioritisation techniques. You want to demonstrate that you can keep things running smoothly, even during busy periods at the clinic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to be part of the team. Good luck!
We think you need these skills to ace Front of House Co-ordinator
Some tips for your application 🫡
Craft a Personalised Cover Letter: When applying, make sure your cover letter isn’t just a generic template. We want to see your personality shine through! Tailor it to reflect how your skills and experiences align with the Front of House Co-ordinator role and our brand values.
Show Off Your Customer Service Skills: Since this role is all about delivering exceptional client experiences, highlight any previous customer-facing roles you’ve had. We love seeing examples of how you’ve gone above and beyond to make clients feel special!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for our team. Remember, we’re looking for someone who can communicate effectively in a luxury setting!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dr. David Jack
✨Know the Brand Inside Out
Before your interview, make sure you research Dr. David Jack and his aesthetic philosophy. Familiarise yourself with the skincare products and treatments offered at the clinic. This will not only show your genuine interest but also help you answer questions confidently and engage in meaningful conversations.
✨Showcase Your People Skills
As a Front of House Co-ordinator, your ability to connect with clients is crucial. Prepare examples from your past experiences where you've provided exceptional customer service or resolved conflicts. Highlight your friendly nature and how you create a welcoming atmosphere for clients.
✨Demonstrate Your Organisational Skills
The role requires excellent time management and diary management skills. Be ready to discuss how you prioritise tasks and manage your time effectively. You could even share a specific instance where your organisational skills made a significant impact in a previous role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the clinic's culture, team dynamics, and growth opportunities. This shows your enthusiasm for the role and helps you determine if it's the right fit for you. Plus, it demonstrates your proactive approach!
