At a Glance
- Tasks: Deliver exceptional client experiences and manage the full patient journey at our Edinburgh clinic.
- Company: Join the renowned Dr David Jack Clinic team, known for luxury service and operational excellence.
- Benefits: Full-time role with opportunities for growth in a dynamic, client-focused environment.
- Other info: Fast-paced role with occasional evening and weekend events; perfect for those passionate about aesthetics.
- Why this job: Be the face of our clinic and make a real impact on clients' aesthetic journeys.
- Qualifications: Outstanding customer service skills and experience in hospitality or luxury environments.
The predicted salary is between 30000 - 40000 £ per year.
Join the Dr David Jack Clinic Team. We are looking for an exceptional Patient Coordinator to join our Edinburgh clinic team. This role plays a pivotal role in delivering the outstanding client experience for which Dr David Jack Clinic is known.
As the first person our clients meet and the last person they see before leaving, you will be at the heart of every stage of the patient journey, creating a warm, personalised, and seamless experience from initial enquiry through to post-treatment follow-up. This is a unique opportunity for someone who is passionate about people, aesthetics, luxury service, and operational excellence.
Key responsibilities include:
- Delivering a world-class client experience and managing the full patient journey
- Supporting our doctors and aestheticians to ensure smooth daily clinic operations
- Managing appointments, enquiries, and clinic communications with precision and professionalism
- Upselling our in-house skincare line and treatment packages
- Supporting stock management, financial administration, and clinic processes
- Contributing to events, PR initiatives, and the continued growth of the business
We're looking for someone with:
- Outstanding customer service and interpersonal skills
- Experience in reception, front-of-house, hospitality, luxury retail, medical, or clinic environments
- Exceptional organisational and communication abilities
- Strong attention to detail and experience handling confidential information
- A genuine interest in aesthetics, skincare, and luxury client care
Previous experience within an aesthetics clinic, medical practice, or luxury skincare environment would be advantageous.
This is a full-time position, including working every second Saturday and some evenings, with occasional evening and weekend event support as required. If you thrive in a fast-paced, client-focused environment and would like to be part of our Edinburgh team, we'd love to hear from you.
To apply, please send your CV with a cover letter outlining why you feel you are the right fit for the role.
Front of House - Patient Coordinator in Broughton employer: Dr. David Jack
At Dr David Jack Clinic, we pride ourselves on fostering a supportive and dynamic work environment where our team members are empowered to excel in their roles. As a Patient Coordinator in our Edinburgh clinic, you will enjoy the benefits of working in a luxury aesthetic setting that values exceptional client service and operational excellence, alongside opportunities for professional growth and development. Join us to be part of a passionate team dedicated to creating memorable experiences for our clients while enjoying a culture that celebrates collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House - Patient Coordinator in Broughton
✨Tip Number 1
Get to know the clinic! Research Dr David Jack Clinic and understand their values, services, and client experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Patient Coordinator, you'll be the face of the clinic. Role-play common scenarios with friends or family to boost your confidence in handling client interactions and showcasing your outstanding customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the clinic culture and what they look for in a candidate. Plus, it might just give you an edge when applying through our website!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House - Patient Coordinator in Broughton
Some tips for your application 🫡
Show Your Passion:When writing your cover letter, let your enthusiasm for aesthetics and luxury service shine through. We want to see why you're excited about joining our team and how you can contribute to the exceptional client experience we pride ourselves on.
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, reception, or any luxury environments. We love seeing how your background aligns with the role of Patient Coordinator, so don’t hold back on showcasing your skills!
Be Professional Yet Personable:Remember, as the first point of contact for our clients, your written application should reflect the warm and personalised approach we take at Dr David Jack Clinic. Keep it professional but let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Dr. David Jack
✨Know the Clinic Inside Out
Before your interview, take some time to research Dr David Jack Clinic. Familiarise yourself with their services, values, and the overall patient experience they aim to deliver. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Patient Coordinator, outstanding customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients. Think about how you can demonstrate your interpersonal skills and ability to create a warm, welcoming environment.
✨Be Ready to Discuss Aesthetics
Since this role involves a genuine interest in aesthetics and skincare, brush up on current trends and products in the industry. Be prepared to discuss why you’re passionate about this field and how you can contribute to the clinic's luxury service ethos.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the clinic’s culture, team dynamics, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company and contribute to its success.
