Administrator in Dartford

An exciting opportunity has arisen to join our experienced, friendly and busy Practice. The role will involve carrying out a wide variety of administrative tasks to support the practice. We are looking for a flexible and reliable individual with competent computer and good communication skills with the ability to effectively organise and prioritise the workload. A good attitude, work ethic and a professional and friendly manner is essential.

As an EMIS Web practice, previous experience using this system and working in General Practice would be desirable but not essential as full training will be given. The role is for 30 hours Monday - Friday.

Main duties of the job:

• The post holder will be responsible for undertaking a wide range of administrative duties for the management team.
• The successful applicant must work as part of a team, have the ability to prioritise and organise their own workload on a day to day basis.

This very busy GP practice offers services to approximately 15,000 patients through a team of dedicated and hardworking clinical and non-clinical staff. Our team currently includes 5 GP Partners, 4 Salaried GPs, a team of 5 nurses, 2 HCAs and a team of reception/administration staff. The successful candidate will find themselves working in a welcoming and supportive environment. They will be expected to show initiative and a capacity for independent working.

Job responsibilities:

• Log Immunisations given to enable claim to be made
• NHS Health Check Invitations
• Record details of child Immunisations on individual patient file
• Update Lists for Child Health Department
• Retinal Eye Screening - results filing
• Prepare recall list for patients requiring post-natal appointment and send out invite letters to appropriate patients
• Registrations requests and workflow, incoming patient notes recording and boxing up for summarising
• Undertake any other clerical/administrative tasks and duties as directed by the Assistant Practice Manager/Practice Manager

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification:

Qualifications:

• Must have GCSE grade A to C in a minimum of Maths and English.
• Must be computer literate.
• Previous experience in General Practice would be desirable and knowledge of using Emis clinical system although not essential as training will be given.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.