At a Glance
- Tasks: Be the face of our luxury clinic, coordinating patient journeys and ensuring exceptional service.
- Company: Join Dr Ana The Skin Clinic, an award-winning aesthetics clinic known for five-star patient care.
- Benefits: Enjoy a competitive salary, performance bonuses, staff discounts, and career progression opportunities.
- Other info: Full training provided; join a supportive and ambitious team in a growing business.
- Why this job: Make a real impact in luxury healthcare while working in a dynamic, fast-paced environment.
- Qualifications: Experience in customer service, organisation skills, and a passion for aesthetics are key.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28,000–£32,000 per annum (dependent on experience) + performance bonus
This role includes a mixture of daytime and evening shifts, together with occasional Saturdays on a rota.
There is also the opportunity, if desired, to work at our Stratford-upon-Avon clinic from time to time as our business continues to grow.
About Us
Dr Ana The Skin Clinic is an award-winning, doctor-led luxury aesthetics clinic, recognised for delivering exceptional patient care, natural results and an outstanding five-star experience.
We combine advanced medical treatments with luxury service, ensuring every patient feels valued from their very first enquiry through to their long-term treatment journey.
As our clinic continues to expand, we are looking for an exceptional Patient Coordinator to become the face of our flagship Edgbaston clinic.
This is far more than a receptionist role.
We are looking for someone who is proactive, organised, confident and passionate about providing outstanding customer service whilst supporting patients through their aesthetic journey.
The Role
You will be the first impression of our clinic, responsible for delivering a warm, professional and polished experience both in person and remotely.
You’ll coordinate appointments, manage patient enquiries, support our clinicians, maintain smooth day-to-day clinic operations and help convert enquiries into lifelong patients.
No two days are the same, so we’re looking for someone who enjoys working in a fast-paced environment and can confidently manage multiple priorities while maintaining exceptional attention to detail.
Key Responsibilities
- Welcoming patients and visitors with warmth and professionalism.
- Managing telephone calls, Whats App conversations, emails and online enquiries.
- Booking consultations and treatments whilst optimising clinician diaries.
- Supporting patients through treatment plans and memberships.
- Processing payments and finance applications.
- Assisting with luxury skincare and retail sales.
- Coordinating follow-ups, recalls and patient communications.
- Supporting the doctors and therapists to ensure seamless clinic operations.
- Maintaining immaculate reception and waiting areas.
- Assisting with administrative and operational projects as the clinic grows.
About You
We’re looking for someone who genuinely enjoys working with people and naturally delivers exceptional customer service.
The ideal candidate will have
- Experience within private healthcare, aesthetics, cosmetic dentistry, luxury hospitality or another premium customer-facing environment.
- Outstanding organisation and attention to detail.
- Confidence using technology and learning new systems.
- A calm and positive approach under pressure.
- Strong initiative and problem-solving ability.
- Professional presentation and impeccable standards.
- A genuine interest in aesthetics, skincare and luxury healthcare.
- Experience within aesthetics or using Pabau is advantageous but not essential, as full training will be provided.
What We Offer
- Competitive salary with performance-related bonus opportunities.
- Career progression within a rapidly expanding multi-site business.
- Comprehensive training and ongoing development.
- Staff discounts on treatments and skincare.
- A supportive, ambitious and friendly team.
- The opportunity to work within one of the UK’s leading doctor-led aesthetic clinics.
- We’re Looking For Someone Who Is
- Warm and personable.
- Highly organised.
- Professional.
- Reliable.
- Proactive.
- Detail-oriented.
- Ambitious.
If you’re looking for more than just a reception role and want to build a long-term career within luxury private healthcare, we’d love to hear from you.
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Luxury Patient Coordinator in Birmingham employer: Dr Ana • The Skin Clinic
At Dr Ana The Skin Clinic, we pride ourselves on being an exceptional employer, offering a competitive salary and performance bonuses alongside comprehensive training and career progression opportunities. Our supportive and ambitious team fosters a warm and professional work culture, where every employee is valued and encouraged to thrive in the luxury private healthcare sector. Located in Edgbaston, Birmingham, our clinic provides a unique chance to be part of a rapidly expanding business that prioritises outstanding patient care and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Patient Coordinator in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Dr Ana • The Skin Clinic.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Dr Ana • The Skin Clinic.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Dr Ana • The Skin Clinic, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Luxury Patient Coordinator in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Dr Ana • The Skin Clinic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Dr Ana • The Skin Clinic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Dr Ana • The Skin Clinic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Dr Ana • The Skin Clinic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Dr Ana • The Skin Clinic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Dr Ana • The Skin Clinic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
