At a Glance
- Tasks: Assist patients in accessing healthcare services and support the practice team.
- Company: Join Anlaby Surgery, a busy and high-performing medical practice.
- Benefits: Part-time hours with a friendly and supportive work environment.
- Other info: Confidentiality is key; you'll handle sensitive patient information.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in a reception or care navigator role is preferred.
The predicted salary is between 24000 - 30000 € per year.
Anlaby Surgery is a busy practice serving 4500 patients. We are looking to recruit an Experienced Care Navigator, part-time. This is an exciting opportunity to join a well-established and high-performing practice to improve the service we offer to patients whilst supporting the GPs. You will provide a friendly, confident and professional service to our patients. You will be able to demonstrate good communication and organisational skills. You will have the ability to work both independently and as part of a wider team; to use initiative and discretion.
Main duties of the job
The successful candidate for the Care Navigator position must be experienced, enthusiastic and organised person who works flexibly and effectively as part of a team. Experience as a Receptionist or Care Navigator in a busy environment, preferably NHS or medical setting, is desired. Must be IT competent, polite with excellent telephone manner and great interpersonal and face-to-face communication skills.
Job Responsibilities
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Administration: have a thorough knowledge of all practice procedures and work in accordance with written protocols.
- Reception: receiving patients, consulting with members of practice team, perform all reception duties as necessary.
- Appointments: process appointment requests for today/future appointments from patients by telephone and in person; deal with visits/requests.
- Computer: registrations of new patients, computer data entry and medical records; process patients' changes of address; process repeat prescription requests in accordance with practice guidelines.
We are looking for two part-time receptionists ideally 22 hours each.
About Us
Anlaby Surgery practice has 4500 patients. 1 GP Partner, 1 salaried GP, 1 Advanced Care Practitioner, 2 practice nurses, 2 HCAs, 2 medical secretaries.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information is to be regarded as strictly confidential and may only be divulged to authorised persons in accordance with the practice policies and procedures.
Person Specification
Previous call handling experience desirable. Knowledge of System One. Experience working in primary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator employer: Dr A C Milner
Anlaby Surgery is an excellent employer that prioritises a supportive and collaborative work environment, making it an ideal place for experienced Care Navigators to thrive. With a commitment to patient care and professional development, employees benefit from flexible working hours, opportunities for growth within a high-performing team, and the chance to make a meaningful impact in the community. Located in a busy practice serving 4500 patients, staff enjoy a dynamic atmosphere where their contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who know Anlaby Surgery. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to care navigation. Think about scenarios you might face and how you'd handle them. We want you to shine and show off your communication skills!
✨Tip Number 3
Dress the part! First impressions matter, especially in a patient-facing role. Wear something smart and professional to show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Anlaby Surgery.
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience as a Care Navigator or in a similar role. We want to see how your background aligns with the responsibilities listed in the job description, so don’t hold back!
Be Personable:Since this role involves a lot of patient interaction, let your friendly and professional side shine through in your application. Use a warm tone and demonstrate your excellent communication skills right from the start.
Tailor Your Application:Take a moment to customise your application for Anlaby Surgery. Mention specific aspects of our practice that excite you and how you can contribute to our team. We love seeing genuine interest!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dr A C Milner
✨Know the Practice Inside Out
Before your interview, take some time to research Anlaby Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples of how you've effectively communicated with patients or team members in the past. Think about times when you resolved conflicts or provided exceptional service, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Being organised is crucial in a busy practice. Bring up specific instances where you successfully managed multiple tasks or prioritised effectively. You might even want to mention any tools or methods you use to stay organised, as this can impress your interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to patient care or teamwork. Practice responding to scenarios like handling a difficult patient or managing a busy reception desk. This will help you think on your feet and demonstrate your problem-solving abilities.
