Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide clients to clean, reliable CRM data and maximise value from our DQ for Dynamics products.
- Company: Join DQ Global, a leader in customer data quality solutions with over 30 years of experience.
- Benefits: Full training, collaborative culture, clear progression pathways, and a supportive work environment.
- Why this job: Make a real impact by helping businesses optimise their data for AI readiness and success.
- Qualifications: Strong communication skills and a basic understanding of CRM data structures required.
- Other info: Opportunity to grow in a modern Customer Success environment with a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Lee on the Solent, Hampshire, UK (Hybrid/Office based)
About DQ Global
At DQ Global, we help organisations turn customer data into a strategic growth asset. Our software improves data quality directly inside Microsoft Dynamics 365 Sales, enabling reliable CRM insights, stronger customer relationships, reduced storage costs - and AI ready operations. For over 30 years we’ve helped businesses create a trusted Single Customer View through our 4Cs: Capture, Cleanse, Consolidate, Compress. Now we’re growing our Customer Success capability to support the next wave of AI adoption across the Microsoft ecosystem.
Customer Success Manager - The Role
We’re looking for an energetic, curious, and customer focused Customer Success Manager to guide our clients on their journey to clean, reliable, and actionable CRM data. You’ll become a trusted advisor to our customers - onboarding them, supporting them, coaching them, and helping them maximise value across our DQ for Dynamics product suite. Your work ensures their CRM is accurate, compliant, and ready for AI powered automation.
Customer Success Manager - What You’ll Do:
- Lead customer onboarding, training, and adoption programmes that make complex data concepts easy to understand.
- Deliver structured onboarding using our 30/60/90-day success plan.
- Help customers achieve early wins and adopt key data-quality workflows.
- Establish what “good” looks like for each customer and track progress against it.
- Deliver engaging product demonstrations showcasing how data quality impacts reporting, automation, and AI readiness.
- Help customers optimise their Microsoft D365 Sales data, processes, and governance practices.
- Monitor customer health, usage, and data quality performance - identifying risks before they become issues.
- Run value reviews and provide actionable guidance using the DQ Global 4Cs framework.
- Identify opportunities for customers to benefit from additional features, modules, or service packages.
- Work closely with Sales, Product, and Support to deliver a seamless, proactive customer experience.
Customer Success Manager - What We’re Looking For
- A strong communicator who can translate technical ideas into everyday language.
- Solid understanding of CRM data structures and basic database concepts (entities, relationships, fields).
- Analytical mindset with the ability to interpret customer usage and data quality trends.
- Organised, proactive, and driven to help customers thrive.
- Empathetic, patient, and commercially aware - able to spot value add opportunities.
- Eager to learn and grow within a modern Customer Success environment.
Bonus Points For
- Experience with Dynamics 365 Sales, Power Platform, or similar CRM systems.
- Understanding of data quality challenges such as duplicates, decay, inconsistent formatting, or multi system fragmentation.
- Previous experience in SaaS, Customer Success, CRM consultancy, or technical support.
- Familiarity with AI/analytics initiatives that depend on trusted, high quality data.
- Familiarity with 30/60/90-day onboarding methodologies and defining customer success milestones.
Customer Success Manager - Why Join DQ Global?
- Full training on our DQ for Dynamics products, Customer Success methodologies, and consultative frameworks.
- A collaborative, supportive environment where your ideas genuinely influence customer outcomes.
- Clear progression pathways into Senior CSM.
Customer Success Manager – D365 Sales & Data Quality Solutions in Portsmouth employer: DQ Global
Contact Detail:
DQ Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – D365 Sales & Data Quality Solutions in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at DQ Global on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the DQ Global 4Cs framework. Show us how you can apply it in real scenarios, especially around customer onboarding and data quality. We love seeing candidates who can think on their feet!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to explain complex data concepts simply. Try explaining CRM data structures to a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to showcase your analytical mindset! Bring examples of how you've used data to drive customer success in past roles. We want to see how you can help our clients thrive with actionable insights.
We think you need these skills to ace Customer Success Manager – D365 Sales & Data Quality Solutions in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with CRM systems, especially Dynamics 365 Sales, and showcase how your skills align with our mission at DQ Global.
Showcase Your Communication Skills: As a Customer Success Manager, you'll need to translate complex data concepts into everyday language. Use your application to demonstrate your strong communication skills and provide examples of how you've done this in the past.
Highlight Your Analytical Mindset: We love candidates who can interpret data trends and customer usage. In your application, mention any relevant experiences where you've used analytical skills to drive customer success or improve processes.
Express Your Eagerness to Learn: We're looking for someone who's eager to grow within our Customer Success environment. Share your passion for learning and any relevant training or certifications you've pursued that relate to CRM or data quality.
How to prepare for a job interview at DQ Global
✨Know Your Product Inside Out
Before the interview, make sure you understand DQ Global's DQ for Dynamics product suite. Familiarise yourself with how it improves data quality in Microsoft Dynamics 365 Sales. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to translate complex data concepts into everyday language. Prepare examples from your past experiences where you've successfully communicated technical ideas to non-technical clients. This will highlight your ability to connect with customers effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer management strategies. Think of scenarios where you've helped clients achieve success or overcome challenges. Use the DQ Global 4Cs framework as a reference point to structure your answers.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to drive decisions in previous roles. Highlight any experience you have with CRM data structures and how you've monitored customer health or usage trends. This will show that you can bring valuable insights to the team.
