We are an equal opportunity recruiter and employer.
We also want to create a supportive and welcoming environment that helps everyone be their best, so if you need any adjustments during the process, please let us know.
Position Overview
The Fashion Retail Shop Manager is responsible for overseeing the daily operations of the flagship store, ensuring the development of the team, delivery of exceptional customer service, and achieving sales targets. The role requires strong leadership, organisational skills, and a keen understanding of the luxury fashion sector. The manager acts as the primary point of contact between staff, customers, and head office, maintaining high standards in all aspects of store management.
Main Responsibilities
- Manage all aspects of store operations, including opening and closing procedures, stock management, merchandising, and adherence to company policies.
- Manage, train, supervise, and motivate store staff to ensure optimal performance and excellent customer service. Conduct regular performance reviews and foster a positive working environment.
- Deliver outstanding customer service, address customer enquiries and complaints promptly, and ensure a welcoming atmosphere within the store.
- Monitor sales figures and track against targets, analyse trends, and implement strategies to maximise profitability. Achieve or exceed sales targets and manage budgets effectively.
- Maintain high standards of visual merchandising in line with DPUS brand guidelines, ensuring displays are attractive, relevant to the local audience, and reflect current fashion trends.
- Oversee stock levels, conduct regular inventory checks, and coordinate with office and suppliers to ensure timely replenishment of goods.
- Ensure the store complies with health and safety regulations, maintaining a safe environment for customers and staff.
- Prepare and submit regular reports on sales, stock, and staff performance to head office as required.
Requirements
- Minimum of two years’ management experience in fashion retail.
- Experience with inventory software.
- Educated to degree level or equivalent.
- Strong leadership qualities and excellent communication skills.
- Proven track record of achieving sales targets and delivering superior customer service.
- Exceptional organisational and time management abilities.
- Commercially driven with an eye for retail innovation.
Working Conditions
You will be based in-store, working in accordance with the store opening hours as required, including weekends and bank holidays. The role involves standing for extended periods and occasional lifting of stock.
