Company: DPT Retailers Ltd trading as Londis
Working hours: 37.5 hours per week
Job type: Full-time, permanent
About the Role
We are seeking a Retail Manager to manage the daily operations of our Londis convenience store, support employees and maintain high standards of customer service.
Responsibilities
- Manage the daily operations of the store, including opening and closing.
- Supervise employees, allocate duties and prepare staff rotas.
- Train and support staff to maintain good performance.
- Serve customers, operate the till and process payments.
- Handle customer enquiries, complaints, refunds and exchanges.
- Order stock, check deliveries and maintain stock levels.
- Ensure products are correctly priced, displayed and rotated.
- Monitor sales, control costs and reduce stock waste.
- Manage cash handling, daily reconciliation and banking.
- Maintain store cleanliness, security and compliance with health and safety, food hygiene and age-restricted-sales procedures.
Skills
- Good leadership, communication and customer service skills.
- Strong organisation and problem-solving abilities.
- Ability to use tills and stock-management systems.
Qualifications
A relevant retail or business qualification is desirable. Practical experience will also be considered.
Experience
A minimum of one year’s experience in retail management or a supervisory role.
Benefits
- 28 days’ paid annual leave, including bank holidays, based on a five-day working week.
- Workplace pension, subject to eligibility.
- Training and development opportunities.
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