DPD in Smethwick is seeking a Customer Service Specialist to join a fast-paced, customer-centric team dedicated to delivering excellence in delivery support. You will handle delivery status queries, resolve issues, and build relationships internally and with customers to ensure high-quality service.
You will monitor KPIs, strive for right-first-time resolutions, and maintain polite, professional communications while contributing to a positive customer experience and strong team performance.
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Customer Experience Specialist - Quick Resolver, KPI-Focused in Smethwick employer: Dpdgroupuk1
At DPD, we pride ourselves on being more than just a delivery service; we are pioneers in e-commerce and sustainability. As a Debrief Operative, you will thrive in a dynamic work culture that values teamwork, innovation, and personal growth, with comprehensive training and support provided. Join us in a role where your contributions directly enhance customer satisfaction and operational efficiency, all while working in a safe and inclusive environment that celebrates diversity.
