Our Team Manager is currently recruiting for a dedicated International Customer Service Specialist, to strengthen our high performing and friendly customer services team who put our customers at the heart of everything they do.
Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry. Communication is essential in this role as you will need to build relationships across the business internally and with our customers.
You'll also be focussed on:
- Answering any queries with relation to delivery status
- Being able to identify problems quickly and resolve them
- Ensuring all KPI's are met
Delivering the key measures of success:
- Average Handling Time and Call Service
- Response Times
- Right 1st Time Resolution
- Quality and Compliance
To succeed in this role you will have proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure. Your outstanding communication skills, both verbal and written, and confident telephone manner will be fully utilised in this role. We would also expect you to have;
- The ability to listen to a customer and to build a quick rapport.
- Be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce.
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few...
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100's of retailers including up to 5% off your weekly supermarket shop
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can deliver a best in class customer experience, then this is the job for you!
#J-18808-Ljbffr
International Customer Service Specialist in Oldbury employer: Dpdgroupuk1
At DPD, we pride ourselves on being more than just a delivery service; we are pioneers in e-commerce and sustainability. As a Debrief Operative, you will thrive in a dynamic work culture that values teamwork, innovation, and personal growth, with comprehensive training and support provided. Join us in a role where your contributions directly enhance customer satisfaction and operational efficiency, all while working in a safe and inclusive environment that celebrates diversity.
