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- Tasks: Lead a high-performing team to achieve operational and customer service goals.
- Company: Join a leading transport company known for its award-winning service.
- Benefits: Enjoy competitive pay, holiday trading, health perks, and discounts on shopping.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in people management and strong communication skills are essential.
- Other info: Dynamic workplace with opportunities for career growth and employee recognition.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.
Other key accountabilities will be:
- Ensure company target for Premium Service is achieved
- Ensure there are zero Exceptions
- Ensure company target for Collection Service is achieved
- Ensure company target for Delivery ETAs is achieved
What we’re looking for:
You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- High levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- Highly vigilant to any unscrupulous activity taking swift and appropriate action.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our Benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Shift Manager - Customer Experience in Portsmouth employer: DPDgroup
Contact Detail:
DPDgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Customer Experience in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and logistics industry. You never know who might have a lead on a Shift Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to people management and operational excellence. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in previous roles, especially those that align with the key accountabilities of the Shift Manager position. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Shift Manager - Customer Experience in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people management experience and any relevant achievements in a fast-paced environment to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Shift Manager role. Share specific examples of how you've motivated teams and achieved operational targets in previous roles.
Showcase Your Communication Skills: Since strong communication is key, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to inspire and manage a team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at DPDgroup
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specifics of their operations. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your People Management Skills
As a Shift Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in fast-paced environments. Think of specific instances where you made decisive decisions or implemented solutions that led to positive outcomes. This will highlight your resilience and decision-making skills.
✨Prepare for Data Analysis Questions
Since the role requires comprehensive reporting and data analysis, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions in previous roles. Familiarise yourself with any relevant tools or software that may be used in the position.