At a Glance
- Tasks: Deliver exceptional customer service and resolve issues with a proactive approach.
- Company: Join DPD, a leading delivery service with a strong commitment to customer satisfaction.
- Benefits: Enjoy holiday trading, enhanced family leave, and discounts at hundreds of retailers.
- Other info: Work in a supportive environment that encourages initiative and personal development.
- Why this job: Be part of a dynamic team that values your growth and offers career advancement.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Overview
DPD has a network of over 16,000 Pickup Shops and Lockers across the UK to ensure we are providing our customers with the very best service and choice available to meet their needs.
Responsibilities
- Ensure a 'right first time' resolution for customers by exceeding expectations and keeping any promises made to them.
- Carry out relevant and thorough investigations to fully resolve issues or complaints.
- Be accountable for taking appropriate security measures to support the prevention of fraud.
- Take inbound calls and make outbound calls to the Pickup Shop network and DPD Depots.
- Assist with queries and escalations from the Pickup shop network.
- Maintain a high level of service and responsiveness at all times.
- Undertake any other tasks as required to assist with the smooth running of the service.
Qualifications
- Evidence demonstrable administrative and customer service experience ideally gained within a busy environment.
- Passionate about providing a quality service, with strong customer service and problem resolution skills, ability to work on your own initiative and remain polite and professional at all times.
- Clear and confident communication skills and ability to simplify complex situations.
- Excellent relationship building skills.
- High levels of self‑motivation and initiative to resolve problems.
- Good understanding of MS Office and administration skills.
- Willingness to go the 'extra mile' to exceed expectations, delight customers with energy and enthusiasm.
- Ability to remain calm and focused in a pressurised environment.
- Demonstrate the DPD DNA values of Flexibility, Accountability, Respect, Honesty, Caring and Passion.
Benefits
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4× salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping.
- Milestone days off to celebrate with family and friends.
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job.
Joining DPD can lead to a stable job but also a career.
DPD prides itself on recognising and developing talent alongside a desire to promote from within.
As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
Apply today.
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Pickup Service Delivery Agent employer: DPDgroup
DPDgroup is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in Rochdale. With a focus on service excellence, employees benefit from comprehensive training and development opportunities, ensuring they thrive in their roles while contributing to the company's commitment to operational efficiency and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Pickup Service Delivery Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DPDgroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DPDgroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Pickup Service Delivery Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DPDgroup:Your cover letter is your chance to shine! Tell us why you want to work at DPDgroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DPDgroup!
How to prepare for a job interview at DPDgroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
