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- Tasks: Monitor and report on service metrics, ensuring compliance and performance for key accounts.
- Company: Join DPDgroup, a leading logistics company focused on delivering excellence.
- Benefits: Enjoy perks like holiday trading, enhanced parental packages, free life assurance, and discounted shopping.
- Why this job: Be the go-to person for customer insights while working in a dynamic, supportive environment.
- Qualifications: Strong numeracy, IT skills, and a passion for problem-solving are essential.
- Other info: This role offers opportunities for personal growth and development within a vibrant team.
The predicted salary is between 36000 - 60000 £ per year.
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Network Operations Co-ordinator, Smethwick
Client:
DPDgroup
Location:
Smethwick, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
8
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
Purpose of Position
Reporting directly to the Customer Compliance Manager for Network Change management, this role provides strategic accounts with service and performance insights against SLAs. The individual informs the DPD Network on performance and outstanding actions for key accounts and generates high-level reports for management.
This person will be the primary contact for customers, ensuring adherence to service agreements and compliance standards.
Responsibilities include:
- Daily Monitoring and Reporting: Tracking key service metrics and compliance indicators for strategic accounts daily, analyzing data, and generating reports.
- Weekly Performance Analysis: Compiling weekly service data to identify trends, improvements, and risks, and creating detailed reports.
- Periodic Reporting: Producing reports on a daily, weekly, and monthly basis for network and customer updates, including participation in calls during sales periods and project deployments.
- Communication and Collaboration: Sharing performance insights, issues, and compliance updates with stakeholders, preparing presentations, and attending meetings.
- Issue Identification and Escalation: Monitoring network performance in real-time, resolving issues, and escalating breaches or disruptions.
- Proactive Investigations: Conducting investigations into service failures or complaints, identifying root causes, and working on corrective actions.
- Process Improvement: Contributing to process development and reporting mechanisms to enhance efficiency and accuracy.
- Customer Relationships: Maintaining strong relationships through timely updates and responses to inquiries or complaints.
- Supporting projects and team duties, including ad hoc analysis and coverage during absences.
Qualifications:
The ideal candidate will have:
- High numeracy skills for large data set interpretation
- Excellent IT skills, especially in MS Excel and Google Docs
- Strong communication and presentation skills
- Accuracy, self-motivation, and problem-solving abilities
- Alignment with DPD values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability
Additional Information:
Benefits include:
- Holiday trading
- Enhanced maternity/paternity packages
- Free life assurance (4x salary) and pension scheme
- Health kiosks at locations
- Vitality at Work
- Free on-site parking
- Discounted shopping with retailers
- Milestone days off
- Free eye tests and glasses support for screen users
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Network Operations Co-ordinator employer: DPDgroup
Contact Detail:
DPDgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Co-ordinator
✨Tip Number 1
Familiarise yourself with DPDgroup's values and culture. Understanding their core principles like Passion, Respect, and Accountability will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Brush up on your data analysis skills, particularly in MS Excel and Google Docs. Being able to showcase your proficiency in handling large datasets and generating insightful reports will be crucial for this role.
✨Tip Number 3
Prepare to discuss your experience with performance monitoring and reporting. Think of specific examples where you've tracked metrics, identified trends, or resolved issues, as these will be key topics during your discussions.
✨Tip Number 4
Network with current or former employees of DPDgroup if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Network Operations Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Network Operations Co-ordinator. Emphasise your numeracy skills, IT proficiency, and any previous roles involving data analysis or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of DPDgroup's values and how you embody them. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and communication skills.
Highlight Relevant Skills: In your application, clearly outline your proficiency in tools like MS Excel and Google Docs. Provide examples of how you've used these tools to analyse data or generate reports in previous roles.
Showcase Your Customer Relationship Skills: Since the role involves maintaining strong customer relationships, include examples of how you've successfully managed client communications, resolved issues, or improved service delivery in your past positions.
How to prepare for a job interview at DPDgroup
✨Know Your Metrics
Familiarise yourself with key performance indicators relevant to the role. Be prepared to discuss how you would track and report on these metrics, as well as any experience you have in analysing data to identify trends.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated insights or resolved issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified problems and implemented solutions. Be ready to discuss your approach to troubleshooting and how you ensure compliance with service agreements.
✨Align with Company Values
Research DPD's values and think about how your personal values align with them. Be prepared to share examples that demonstrate your passion, respect, honesty, flexibility, caring, and accountability in a professional setting.
