At a Glance
- Tasks: Manage and nurture relationships with 800 customers to boost loyalty and sales.
- Company: Join a leading logistics company known for its customer-centric approach.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development and teamwork.
- Why this job: Make a real impact by helping customers thrive and driving business success.
- Qualifications: Strong communication skills and experience in account management or sales.
The predicted salary is between 30000 - 40000 £ per year.
As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with DPD.
Responsibilities
- Build great working relationships with customers to help retain their loyalty to our company and develop each account through sales and high level service.
- Contact customers using various methods of communication and in line with a predefined contact matrix.
- Develop account plans for each customer to support the Account Manager portfolio revenue/contribution targets.
- Maintain/updating information via SalesForce and other systems used.
- Develop multi-functional and multi-level business relationships with customers' organisations.
- Identify and develop any additional revenue opportunities within the portfolio and their associated companies.
- Maintain an up-to-date revenue opportunity pipeline.
- Monitor the profitability and profile of each customer to ensure the account is trading within acceptable levels.
- Identify and manage the resolution of customer problems to secure long term account retention.
- Contact customers to maintain planned levels of revenue/contribution improvement through timely rate renewals.
- Complete Annual Price Increases for all accounts within your portfolio.
- Work with the sales teams to accept accounts for handover in line with company policies and trading agreements.
Indoor Account Manager employer: DPDgroup
At DPD, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an Indoor Account Manager, you'll benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a supportive environment that values employee contributions. Located in a vibrant area, our team enjoys a strong sense of community and the chance to make a meaningful impact on customer relationships, all while enjoying competitive benefits and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Indoor Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Indoor Account Manager at DPDgroup, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including DPDgroup. Tailor your message to explain why you’re drawn to them and how you can contribute as a Indoor Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Indoor Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for DPDgroup:When writing your cover letter, make sure to tailor your message specifically for DPDgroup. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at DPDgroup
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show DPDgroup that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show DPDgroup that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with DPDgroup’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
