At a Glance
- Tasks: Join our team as a Goods on Hold Operative and manage parcel processes efficiently.
- Company: Be part of DPD, the UK's leading sustainable delivery company.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday!
- Other info: Great career progression opportunities in an inclusive and ethical workplace.
- Why this job: Make a real impact in a fast-paced environment while helping customers.
- Qualifications: Experience in fast-paced admin roles and strong communication skills required.
The predicted salary is between 20250 - 24750 £ per year.
Register your interest to join us as a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team.
In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets.
You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date.
As well as this you will be resolving customer queries and dealing with depot collections.
Other key accountabilities will be;
Responsibilities
- To ensure all 'unable to locate' parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Requirements
- You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
- Demonstrate a high level of accuracy, self-motivation and organisation.
- You will have strong communication skills and will be confident interacting with customers over the phone and face to face.
- Excellent administration skills with the ability to use Microsoft Office programmes.
- Have outstanding attention to finer detail including security awareness.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.
You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer.
Benefits
- Competitive salary.
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
- #J-18808-Ljbffr
Goods on Hold Operative - Register your interest in Havant employer: DPDgroup
DPDgroup is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in Rochdale. With a focus on service excellence, employees benefit from comprehensive training and development opportunities, ensuring they thrive in their roles while contributing to the company's commitment to operational efficiency and compliance.
