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- Tasks: Help customers with parcel deliveries and resolve any issues they face.
- Company: Join a friendly team at a leading delivery service provider.
- Benefits: Enjoy holiday trading, enhanced family leave, and discounted shopping.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Experience in fast-paced customer service and strong communication skills.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 24000 - 28000 £ per year.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answering any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
What we’re looking for:
- Proven and demonstrable experience of working in a fast paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations
- Excellent administration skills with the ability to use Microsoft Office programmes
- High levels of self-motivation and initiative to effectively problem solve
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Customer Service Advisor - 6 Month Fixed Term Contract in Gloucester employer: DPDgroup
Contact Detail:
DPDgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 6 Month Fixed Term Contract in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show how you align with their mission and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your ability to take ownership and accountability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our awesome customer service team.
We think you need these skills to ace Customer Service Advisor - 6 Month Fixed Term Contract in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in fast-paced environments and showcase how you’ve gone the extra mile for customers in the past.
Show Off Your Communication Skills: Since strong communication is key, use clear and confident language in your application. Don’t forget to mention any experience you have with building rapport over the phone or in person!
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've proactively solved issues in previous roles, especially those related to customer service.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining our friendly team!
How to prepare for a job interview at DPDgroup
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the core values of the company, such as Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Be ready to discuss how you embody these values in your previous roles, especially in customer service.
✨Showcase Your Communication Skills
Since strong communication is key for a Customer Service Advisor, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to demonstrate your ability to build rapport and handle queries effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples from your past experience where you successfully resolved issues or disputes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Initiative
Employers love candidates who show self-motivation and initiative. Prepare to share instances where you took the lead on a project or went above and beyond to exceed customer expectations. This will highlight your proactive approach to customer service.