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- Tasks: Help customers with parcel deliveries and resolve any issues they face.
- Company: Join a friendly team at DPD, dedicated to excellent customer service.
- Benefits: Enjoy competitive pay, holiday trading, and discounts at hundreds of retailers.
- Why this job: Make a real difference in customer experiences while building your career.
- Qualifications: Experience in fast-paced customer service and strong communication skills required.
- Other info: Great opportunities for growth and development within a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
Responsibilities
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carry out thorough investigations for missing parcels and resolve delivery disputes
- Promote company products and services to new and existing customers
Qualifications
- Proven and demonstrable experience of working in a fast paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- Polite and professional at all times and a willingness to go the \’extra mile\’ to exceed customer expectations
- Excellent administration skills with the ability to use Microsoft Office programmes
- High levels of self-motivation and initiative to effectively problem solve
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
Additional Information: About our benefits
We recognise that our people are at the heart of our business, without them we wouldn\’t be able to deliver our award-winning service to millions of customers across the country each day. It\’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100\’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today.
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Contact Detail:
DPDgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD and its values. This will help you connect with the team and show that you're genuinely interested in being part of their customer-centric culture.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, it’s crucial to demonstrate your ability to communicate clearly and confidently. Try role-playing common customer scenarios with a friend to sharpen your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your initiative and accountability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t hesitate – hit that apply button today!
How to prepare for a job interview at DPDgroup
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the core values of the company. DPD emphasises Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll be dealing with various customer queries and issues. Prepare for situational questions by thinking about how you've handled difficult customers or resolved disputes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you can build rapport quickly, just like you would with customers.
✨Demonstrate Problem-Solving Abilities
The job requires proactive problem-solving skills. Be ready to discuss specific instances where you've identified issues and taken ownership to resolve them. Highlight your initiative and self-motivation, as these traits are crucial for success in a fast-paced environment like DPD.
