Job Description
Purpose of Position
As the International Key Account Manager your key role will be to retain and develop relationships with our large international customers. Acting as a key international logistics consultant to your portfolio you will be a driven and diligent individual with a strong knowledge of the global shipping industry and a passion for building long-term partnerships. This is a national role and flexibility to travel will be required.
Key Task & Responsibilities:
- Visiting all aligned customers in line with the agreed contact schedules. Each call having predetermined account management objectives, upsell development initiatives and international business updates
- Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets
- Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files
- Managing the successful handover of new major international accounts from the international development manager or sales representative
- Supporting and leading where necessary the international tender process
- Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis
- Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
- Proactively assessing, clarifying and validating customer’s international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel
- Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis. Maintaining regular contact to proactively try and regain the business
- Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
- Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals
- Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping
- Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer
Key Measures of Performance:
- Customer retention levels (accounts/revenue)
- Maintained/improved account profitability
- Improved international revenue growth within portfolio
- Quarterly quote renewal impact report
- Upsell and regenerated revenue
- Customer satisfaction as measured by internal and external surveys and assessments
Qualifications
- Ability to communicate effectively at all levels and confidently perform presentations
- A consistent track record of working within the international logistics industry and good knowledge of international trade
- Proven ability to achieve and exceed personal account objectives and targets
- Excellent customer service and listening skills
- Willingness to learn and enhance knowledge of products, services and international trade
- Excellent time management skills to maximise the ability to reach goals
- Effective upsell and cross selling skills
- Strong influencing and negotiating skills
- Effective collaboration and relationship building skills
- Resilience, self-motivation and flexibility to thrive in a dynamic, ever-changing environment
- Good record keeping and adherence to policies and procedures
- Problem solving and effective decision-making
- Demonstrates the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Free On Site Parking
- Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
#J-18808-Ljbffr
International Key Account Manager in Birmingham employer: DPDgroup
DPD UK is an exceptional employer that fosters a dynamic and supportive work culture, encouraging innovation and collaboration among its team members. With a strong focus on employee growth, DPD UK offers comprehensive training and development opportunities, ensuring that you can thrive in your role as an Area Sales Executive. Located in a vibrant area, the company provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
