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- Tasks: Maximize sales by generating high-quality appointments for Field Sales Executives.
- Company: Join DPD, the UK's leading sustainable delivery company with a turnover of nearly £2 billion.
- Benefits: Enjoy hybrid working, competitive salary, and perks like never working on your birthday!
- Why this job: Be part of a passionate team driving change in customer service and sustainability.
- Qualifications: Prior outbound calling experience and excellent communication skills are essential.
- Other info: Opportunities for career growth and development in a supportive environment.
The predicted salary is between 21600 - 28800 £ per year.
● Contract Type: Permanent / 37.5 hours per week
● Salary: £25,600 plus commission
● Location: Smethwick – Roebuck Lane B66 1BY
● Days of Work: Monday to Friday 9am – 5pm
● Hybrid Working: 3 days office based, 2 at home, however subject to change depending on business needs.
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Our National Telesales and Direct Sales Manager is currently recruiting for a first class to join their highly experienced Telesales team based at our Head Office in Smethwick.
As a Telesales Executive your primary accountability will be to maximise sales opportunities by generating high quality prospect appointments for our Field Sales Executives (FSE’s)
Key responsibilities of this role will include:
● Generate appointments for the FSE’s by:
● Identifying new business opportunities
● Gathering comprehensive information relating to the potential new business opportunity and updating Salesforce
● Contacting potential customers to gain commitment to an appointment
● Achieve daily and weekly targets
● Maintain accurate and timely records of the prospect’s shipping requirements and contact details
● Update and maintain all internal systems
● Liaise with FSE’s and Sales Managers
● Promote Company products and services along with the benefits to potential customers
To excel in this role you will ideally need to have prior outbound calling experience either Business to Business or Business to Consumer. Outstanding communication skills both verbal and written are essential. We will also expect you to have;
● Strong telephone manner
● High attention to detail and organisation skills
● Excellent listening skills
● Knowledge of navigating CRM systems or databases
● Self motivated and resilient
● Target driven and the ability to engage with key decision makers
● Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
● Holiday trading
● Enhanced maternity and paternity package
● Free life assurance of 4 x salary on joining the pension scheme
● Free onsite car parking for all employees
● Health Kiosks visiting every location
● Vitality at Work
● Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
● Milestone Days off to celebrate with your family and friends
● Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today.
Telesales Executive - hybrid working model (Hiring Immediately) employer: DPDgroup UK
Contact Detail:
DPDgroup UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive - hybrid working model (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the parcel delivery industry and DPD's position within it. Being knowledgeable about current trends and challenges can help you engage in meaningful conversations during interviews and show your genuine interest in the company.
✨Tip Number 3
Practice your telephone communication skills. Since this role heavily relies on outbound calling, consider role-playing scenarios with a friend to refine your pitch and improve your ability to engage potential customers effectively.
✨Tip Number 4
Network with current or former DPD employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Telesales Executive role, which can help you tailor your approach.
We think you need these skills to ace Telesales Executive - hybrid working model (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales or outbound calling. Emphasize your communication skills, attention to detail, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention how your values align with DPD's core values like Passion, Respect, and Accountability.
Highlight Achievements: In your application, include specific examples of how you've met or exceeded sales targets in previous roles. This will demonstrate your ability to achieve results.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DPDgroup UK
✨Showcase Your Communication Skills
As a Telesales Executive, outstanding communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to demonstrate how you can engage potential customers effectively.
✨Familiarize Yourself with CRM Systems
Since knowledge of navigating CRM systems is essential for this role, make sure you are comfortable discussing your experience with any relevant software. If you have used Salesforce or similar tools, be ready to share specific examples of how you utilized them to manage leads.
✨Prepare for Target-Driven Questions
Expect questions about your ability to meet sales targets. Think of past experiences where you successfully achieved or exceeded goals, and be ready to discuss the strategies you employed to do so.
✨Emphasize DPD's Core Values
DPD values Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Reflect on how you embody these values in your work ethic and interactions. Prepare examples that illustrate your alignment with these principles.
