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- Tasks: Help customers with parcel delivery issues and provide top-notch service.
- Company: Join DPD, the UK's leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like free life assurance, holiday trading, and never working on your birthday!
- Why this job: Be part of a friendly team that values passion, respect, and career growth.
- Qualifications: Experience in fast-paced customer service and strong communication skills are essential.
- Other info: This is a 6-month fixed-term contract with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
● Contract: 6 month Fixed Term Contract / 37.5 Hours per Week
● Location: DPD Swansea, Felindre, SA57DU
● Days of Work: Monday to Friday
● Hours of Work: 10am – 6pm
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on;
● Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
● Carrying out thorough investigations for missing parcels and resolving delivery disputes
What we’re looking for;
● You will have proven and demonstrable experience of working in a fast paced customer service environment
● You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
● You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
● Excellent administration skills with the ability to use Microsoft Office programmes
● Demonstrate high levels of self-motivation and initiative to effectively problem solve.
● Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
● Holiday trading
● Enhanced maternity and paternity package
● Free life assurance of 4 x salary on joining the pension scheme
● Free onsite car parking for all employees
● Health Kiosks visiting every location
● Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
● Milestone Days off to celebrate with your family and friends
● For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor - Fixed Term Contract (Hiring Immediately) employer: DPDgroup UK
Contact Detail:
DPDgroup UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Fixed Term Contract (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. During your interview, be ready to share examples of how you've demonstrated these values in your previous roles.
✨Tip Number 2
Highlight your experience in fast-paced customer service environments. Be prepared to discuss specific situations where you successfully resolved customer issues or exceeded expectations, as this will show that you can thrive in a busy setting.
✨Tip Number 3
Practice your communication skills, especially your telephone manner. Since you'll be interacting with customers over the phone, demonstrating a confident and friendly approach will be crucial in making a positive impression.
✨Tip Number 4
Research common delivery issues and their resolutions. Being knowledgeable about potential problems and how to address them will not only help you in the role but also show your proactive attitude during the application process.
We think you need these skills to ace Customer Service Advisor - Fixed Term Contract (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the key responsibilities and the skills required, such as strong communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize your ability to work in a fast-paced environment and any specific achievements that demonstrate your skills in handling customer queries and resolving issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and aligns with DPD's values. Mention specific examples of how you've gone the extra mile for customers in previous roles and express your enthusiasm for joining their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at DPDgroup UK
✨Show Your Customer Service Experience
Be ready to discuss your previous roles in customer service, especially in fast-paced environments. Highlight specific examples where you successfully resolved issues or exceeded customer expectations.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be interacting with customers over the phone, showcase your ability to build rapport quickly and maintain a polite and professional demeanor.
✨Emphasize Problem-Solving Abilities
Prepare to share instances where you've proactively identified problems and taken ownership of resolving them. This aligns with DPD's focus on accountability and initiative.
✨Align with DPD's Values
Familiarize yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Be prepared to discuss how you embody these values in your work ethic and interactions.
