At a Glance
- Tasks: Manage and develop relationships with 800 customers, ensuring their loyalty and satisfaction.
- Company: Join DPD, a leading delivery company known for its commitment to customer service.
- Benefits: Enjoy holiday trading, enhanced family leave, health kiosks, and discounts at hundreds of retailers.
- Other info: Great opportunities for career growth in a supportive and flexible work environment.
- Why this job: Be part of a dynamic team that values passion, respect, and accountability in every interaction.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with DPD. You will build great working relationships with them to help retain their loyalty to our company and develop each account through sales and high level service.
Responsibilities
- To contact customers using various methods of communication and in line with a predefined contact matrix.
- Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets.
- Maintaining/updating information via SalesForce and other systems used.
- Developing multi-functional and multi-level business relationships with customers' organisations.
- Identifying and developing any additional revenue opportunities within the portfolio and their associated companies.
- Maintain an up to date revenue opportunity pipeline.
- Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels.
- Identifying and managing the resolution of customer problems to secure long term account retention.
- Contacting customers to maintain planned levels of revenue/contribution improvement through timely rate renewals.
- To complete Annual Price Increases for all accounts within your portfolio.
- Working with the sales teams to accept accounts for handover in line with company policies and trading agreements.
You will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience within Account Management / Customer Relationship Management. You will have a natural ability to engage with customers both over the phone and via email, delivering outstanding customer service to ensure our customers' expectations are met. You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.
Qualifications
- A person capable of decisive and effective decision-making, in a time pressured environment.
- Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
- Have knowledge and experience in sales & upselling to existing customers.
- Have attention to detail and good organisation skills.
- IT literate and proficient in Microsoft Office/Google Suite applications and SalesForce would be advantageous.
- Be able to liaise with customers using telephone and online meeting resources as well as email.
- Demonstrate the core values of DPD DNA - Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Benefits
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 x salary on joining the pension scheme.
- Health Kiosks visiting every location.
- Vitality at Work.
- Free On Site Parking.
- Discounted shopping from 100's of retailers including up to 5% off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job.
DPD is a Disability Confident Employer.
Indoor Account Manager employer: Dpd View All Jobs
At DPD, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As an Indoor Account Manager, you will benefit from a supportive environment that encourages professional development, alongside attractive perks such as enhanced maternity and paternity packages, discounted shopping, and milestone days off to celebrate with loved ones. Join us in delivering outstanding service while enjoying the unique advantages of working for a company that values passion, respect, and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Indoor Account Manager
✨Tip Number 1
Get to know the company inside out! Research DPD's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone and via email, try role-playing scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After any interaction, whether it's an interview or a networking event, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Indoor Account Manager
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in account management and customer relationship management. We want to see how you've built strong relationships with customers and resolved issues effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who pay attention to detail.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dpd View All Jobs
✨Know Your Customers
Before the interview, take some time to research DPD's customer base and understand their needs. Familiarise yourself with the types of accounts you’ll be managing and think about how you can enhance their experience. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As an Indoor Account Manager, communication is key. Prepare examples of how you've successfully engaged with customers in the past, whether over the phone or via email. Be ready to demonstrate your ability to adapt your communication style to different situations and personalities during the interview.
✨Highlight Problem-Solving Abilities
Think of specific instances where you've resolved customer issues effectively. Be prepared to discuss your approach to problem-solving and how you maintain resilience under pressure. This will illustrate your capability to manage customer relationships and ensure long-term retention.
✨Familiarise Yourself with SalesForce
If you have experience with SalesForce or similar CRM systems, make sure to mention it. If not, consider brushing up on the basics before your interview. Being IT literate and comfortable with these tools will give you an edge, as they are crucial for maintaining customer information and tracking sales opportunities.
