At a Glance
- Tasks: Manage held parcels and ensure timely delivery while resolving customer queries.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on ethics and inclusivity.
- Benefits: Enjoy competitive salary, holiday trading, free life assurance, and discounted shopping.
- Other info: Work in a dynamic environment with a commitment to employee well-being and job security.
- Why this job: Be part of a fast-paced team with opportunities for career growth and development.
- Qualifications: Experience in fast-paced admin roles, strong communication skills, and attention to detail.
The predicted salary is between 27100 - 27100 £ per year.
Days of Work: Sunday to Thursday
Hours of Work: 06:00 to 14:30
Contract Information:
- Contract: FTC 6 months / 40 Hours Per Week
- Salary: Circa £27,100 per annum pro rata
- Location: DPD Swansea, Unit 17-19, Fford Parc Felindre, Felindre, Swansea, SA57DU
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again. DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description:
Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. In this role you will work closely with the Operations Manager where you will be accountable for the held parcel process within the depot in order to achieve deadlines and targets. You will ensure maximum visibility of a parcel during its life cycle and make sure the parcel is presented for delivery on the required date. As well as this you will be resolving customer queries and dealing with depot collections.
Key Accountabilities:
- To ensure all ‘unable to locate’ parcels have the correct delivery information.
- If any parcels are damaged or open take them to goods on hold area for further investigation.
- To be accountable for requesting further information or returning to the customer.
- Completing the administration of mis-routes and mislabelled parcels.
- Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
- Carry out housekeeping checks.
- Dealing with any customer parcel searches as requested.
Qualifications:
You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer‑facing role. Demonstrate a high level of accuracy, self‑motivation and organisation. You will have strong communication skills and will be confident interacting with customers over the phone and face to face. Excellent administration skills with the ability to use Microsoft Office programmes. Have outstanding attention to finer detail including security awareness. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Benefits:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognizing and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Goods on Hold Operative - Fixed Term Contract in Swansea employer: DPD UK
DPD Swansea is an exceptional employer that prioritises sustainability and employee well-being, offering a competitive salary and a range of benefits from day one, including never working on your birthday. With a strong commitment to inclusivity and career development, DPD fosters a dynamic work culture where employees are encouraged to grow and thrive within a fast-paced environment. Join us in making a difference while enjoying job security and the tools necessary for success.
StudySmarter Expert Advice🤫
We think this is how you could land Goods on Hold Operative - Fixed Term Contract in Swansea
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Goods on Hold Operative - Fixed Term Contract in Swansea
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Goods on Hold Operative - Fixed Term Contract in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at DPD UK. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at DPD UK
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at DPD UK and demonstrate your readiness to engage with their systems right away.
