At a Glance
- Tasks: Help customers with parcel delivery issues and provide excellent service.
- Company: Join DPD, a leading logistics company with a friendly team.
- Benefits: Enjoy competitive salary, holiday trading, and discounts at hundreds of retailers.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a difference by solving customer problems and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24700 - 24700 € per year.
Contract: 6 month FTC – 37.5 Hours per Week
Salary: Circa £24,700
Location: DPD Guildford - Prime 24, Lyon Way GU16 7EX
Days of Work: Monday to Friday, with occasional Saturdays (1 out of 4 Saturdays)
Hours of Work: 08:30 - 17:00
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team. In this role you will help both internal and external customers in relation to the collection or delivery of their parcel, working closely with Drivers, Shift Managers and Operations Managers to identify issues, proactively problem-solve and take accountability for resolving these issues.
Key responsibilities include:
- Answering delivery status queries and supplying Proof of Delivery (POD)
- Conducting investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
Qualifications:
- Proven experience in a fast-paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build rapport with customers
- Polite and professional at all times, with a willingness to go the ‘extra mile’ to exceed customer expectations
- Excellent administration skills and proficiency with Microsoft Office
- High levels of self-motivation and initiative, with effective problem-solving ability
- Demonstrated alignment with DPD DNA values: Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
Benefits:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4× salary upon joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100s of retailers, including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and glasses support for employees who regularly use a screen
DPD is a Valuable 500 company and a Disability Confident Employer.
Copy of Customer Service Advisor - 6 Months Fixed Term Contract in Surrey employer: DPD UK
At DPD Guildford, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where our Customer Service Advisors can thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a range of benefits including enhanced maternity and paternity packages, discounted shopping, and free onsite car parking. Join us to be part of a team that values passion, respect, and accountability, all while enjoying the perks of working in a prime location.
StudySmarter Expert Advice🤫
We think this is how you could land Copy of Customer Service Advisor - 6 Months Fixed Term Contract in Surrey
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at DPD. A friendly nudge from someone inside can really help us get our foot in the door.
✨Tip Number 2
Prepare for that interview! Research DPD’s values and think about how your experience aligns with them. We want to show that we’re not just a good fit for the role, but also for the company culture.
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This will help us feel more confident and articulate when it comes to discussing our skills and experiences.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express our appreciation. It shows we’re keen and professional, which can set us apart from other candidates.
We think you need these skills to ace Copy of Customer Service Advisor - 6 Months Fixed Term Contract in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at DPD and how your values align with ours. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at DPD UK
✨Know the Company Values
Before your interview, take some time to familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Common Scenarios
As a Customer Service Advisor, you'll likely face various customer queries and issues. Prepare for common scenarios like handling delivery disputes or missing parcels. Practise your responses to these situations, focusing on how you would problem-solve and communicate effectively with customers.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, be sure to articulate your thoughts clearly and confidently. Practise active listening by summarising what the interviewer says before responding, which demonstrates your engagement and understanding.
✨Highlight Your Initiative
Employers love candidates who take initiative. Share specific examples where you've gone the extra mile for a customer or resolved an issue proactively. This not only showcases your problem-solving skills but also your commitment to exceeding customer expectations.
