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- Tasks: Maximise sales by generating high-quality appointments for our Field Sales Executives.
- Company: Join DPD, the UK's leading sustainable delivery company with a vibrant culture.
- Benefits: Enjoy competitive salary, hybrid working, and unique perks like never working on your birthday!
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team making a real impact in customer service and sustainability.
- Qualifications: Outbound calling experience and excellent communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Contract Type: Permanent / 37.5 hours per week
Location: Smethwick - Roebuck Lane B66 1BY
Days of Work: Monday to Friday 9am - 5pm
Hybrid Working: 3 days office based, 2 at home
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer.
Our National Telesales and Direct Sales Manager is currently recruiting for a first class Telesales Executive to join her highly experienced Telesales team based at our Head Office in Smethwick.
As a Telesales Executive your primary accountability will be to maximise sales opportunities by generating high quality prospect appointments for our Field Sales Executives (FSE’s).
Key responsibilities of this role will include:
- Generate appointments for the FSE’s by:
- Identifying new business opportunities
- Gathering comprehensive information relating to the potential new business opportunity and updating Salesforce
- Contacting potential customers to gain commitment to an appointment
To excel in this role you will ideally need to have prior outbound calling experience either Business to Business or Business to Consumer. Outstanding communication skills both verbal and written are essential. We will also expect you to have:
- Strong telephone manner
- High attention to detail and organisation skills
- Excellent listening skills
- Knowledge of navigating CRM systems or databases
- Self motivated and resilient
- Target driven and the ability to engage with key decision makers
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Telesales Executive in Smethwick employer: DPD (UK)
Contact Detail:
DPD (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive in Smethwick
✨Tip Number 1
Get to know the company inside out! Research DPD's values and mission, especially their focus on sustainability and customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! Since you'll be making calls, it’s crucial to sound confident and engaging. Role-play with a friend or family member to refine your communication skills and get comfortable with handling objections.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telesales Executive in Smethwick
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our company values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any outbound calling experience or CRM knowledge you have, as this will catch our eye!
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your outstanding communication abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at DPD (UK)
✨Know Your Stuff
Before the interview, make sure you understand DPD's mission and values. Familiarise yourself with their commitment to sustainability and customer service. This will help you align your answers with what they’re looking for.
✨Practice Your Pitch
As a Telesales Executive, communication is key. Practice your phone manner and how you present yourself. You might even want to role-play common sales scenarios with a friend to get comfortable with the flow of conversation.
✨Show Off Your Skills
Be ready to discuss your previous outbound calling experience. Highlight specific examples where you successfully generated leads or appointments. Use metrics if possible to demonstrate your achievements and how you can bring value to the team.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in DPD and helps you assess if it’s the right fit for you. Ask about their training programmes or how they support career progression.