DPD UK in Smethwick is seeking a Customer Services Manager to lead a busy team at our Head Office. You will drive excellent customer service, manage KPIs, and oversee policy implementation while upholding our values and delivering high quality, compliant service.
The role requires strong people leadership, stakeholder management, and a proven track record in fast-paced customer service environments. Hybrid working with office days and home-based days is offered.
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Hybrid: Customer Services Team Lead in Smethwick employer: DPD UK
DPD UK is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary package alongside benefits such as enhanced maternity and paternity leave, free life assurance, and discounted shopping. With a strong commitment to sustainability and innovation, DPD fosters a collaborative work culture where talent is recognised and nurtured, providing ample opportunities for career growth in the dynamic North Region of the UK.
