At a Glance
- Tasks: Deliver top-notch customer service and resolve delivery issues in a fast-paced environment.
- Company: Join DPD, the UK's most sustainable delivery company with a friendly culture.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
- Why this job: Make a real impact by helping customers and building relationships.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 20000 - 30000 £ per year.
Contract: 6 Month fixed term contract
37.5 Hours Per Week
Salary: Circa £25,000 per annum
Location: Smethwick Head Office B66 1BY
Days of Work: Monday to Friday plus some weekends
Hours of work: Between 08:00 - 18:30 Monday - Friday, 08:00 - 16:30 Saturday, 09:00 - 15:00 Sunday
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Team Manager is currently recruiting for a dedicated Customer Service Specialist, to strengthen our high performing and friendly customer services team who put our customers at the heart of everything they do. Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry. Communication is essential in this role as you will need to build relationships across the business internally and with our customers.
You’ll also be focussed on:
- Answering any queries with relation to delivery status.
- Being able to identify problems quickly and resolve them.
- Ensuring all KPI’s are met.
- Delivering the key measures of success: Average Handling Time and Call Service Response Times, Right 1st Time Resolution, Quality and Compliance.
Qualifications
To succeed in this role you will have proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure. Your outstanding communication skills, both verbal and written, and confident telephone manner will be fully utilised in this role. We would also expect you to have:
- The ability to listen to a customer and to build a quick rapport.
- Be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce.
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Specialist - 6 Month Fixed Term Contract in Smethwick employer: DPD UK
DPD is an exceptional employer, committed to fostering a supportive and inclusive work environment in Smethwick. With a focus on employee growth, competitive benefits from day one, and a strong emphasis on sustainability, DPD not only offers job security but also the opportunity to build a rewarding career in a fast-paced, customer-centric setting. Join us and enjoy unique perks like never working on your birthday, alongside a culture that values passion, respect, and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - 6 Month Fixed Term Contract in Smethwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DPD UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DPD UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist - 6 Month Fixed Term Contract in Smethwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DPD UK:Your cover letter is your chance to shine! Tell us why you want to work at DPD UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DPD UK!
How to prepare for a job interview at DPD UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
