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- Tasks: Deliver top-notch customer service and resolve delivery issues in a fast-paced environment.
- Company: Join DPD, the UK's most sustainable delivery company with a friendly culture.
- Benefits: Enjoy competitive salary, holiday trading, and never work on your birthday again!
- Why this job: Make a real impact by helping customers and building relationships.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
The predicted salary is between 20000 - 30000 £ per year.
Contract: 6 Month fixed term contract
37.5 Hours Per Week
Salary: Circa £25,000 per annum
Location: Smethwick Head Office B66 1BY
Days of Work: Monday to Friday plus some weekends
Hours of work: Between 08:00 - 18:30 Monday - Friday, 08:00 - 16:30 Saturday, 09:00 - 15:00 Sunday
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Team Manager is currently recruiting for a dedicated Customer Service Specialist, to strengthen our high performing and friendly customer services team who put our customers at the heart of everything they do. Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry. Communication is essential in this role as you will need to build relationships across the business internally and with our customers.
You’ll also be focussed on:
- Answering any queries with relation to delivery status.
- Being able to identify problems quickly and resolve them.
- Ensuring all KPI’s are met.
- Delivering the key measures of success: Average Handling Time and Call Service Response Times, Right 1st Time Resolution, Quality and Compliance.
Qualifications
To succeed in this role you will have proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure. Your outstanding communication skills, both verbal and written, and confident telephone manner will be fully utilised in this role. We would also expect you to have:
- The ability to listen to a customer and to build a quick rapport.
- Be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce.
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Specialist - 6 Month Fixed Term Contract in Smethwick employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - 6 Month Fixed Term Contract in Smethwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DPD. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch customer service, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these during your interview to demonstrate how you can handle challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DPD family. So, get your application in and let’s get this journey started!
We think you need these skills to ace Customer Service Specialist - 6 Month Fixed Term Contract in Smethwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with our values and the specific requirements of the role.
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally!
Highlight Problem-Solving Abilities: Share examples of how you've successfully resolved customer issues in the past. We’re looking for those who can think on their feet and go the extra mile to exceed expectations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD and its commitment to sustainability and customer service. Understanding their values, like Passion and Accountability, will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve gone the extra mile for a customer. Highlight your ability to resolve issues quickly and effectively, as this is crucial for the role of a Customer Service Specialist.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising questions before answering them. This shows that you value communication and are attentive to details, which is key in a fast-paced customer service environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common challenges in customer service and prepare your responses, focusing on problem-solving and maintaining professionalism under pressure.
