At a Glance
- Tasks: Lead a dynamic team to ensure smooth depot operations and excellent customer service.
- Company: Join DPD, a forward-thinking company committed to inclusivity and growth.
- Benefits: Enjoy competitive salary, holiday trading, discounts, and enhanced family leave.
- Other info: Great opportunities for career advancement in a supportive workplace.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in people management and strong communication skills are essential.
Job Title: Shift Manager
Location: DPD Dagenham, Unit 2, Orion Park, Messina Way, Dagenham, RM9 6FF
Contract: Permanent, 40 hours per week
Salary: circa £40,400 per annum plus bonus
Working hours: 10am start, Tuesday to Saturday
About the role
We are currently recruiting for an experienced Shift Manager to help strengthen our depot operations team. You will be responsible for achieving depot objectives in terms of operational, compliance, financial, customer service and HR tasks through effective management of employees, maintenance of company operating standards and ISO procedures relevant to your area of accountability.
Responsibilities
- Oversee the accurate processing of collections and returns to the depot.
- Deal with inbound customer service queries, ensuring appropriate action is taken and queries are resolved effectively.
- Ensure trailer departures from depot and customer sites leave at the designated times.
- Ensure all parcels are collected and scanned.
- Achieve depot target for PPMHR (parts per million hours reported).
- Achieve company target for security searches.
- Analyse and update all relevant systems and reports in a timely manner.
Qualifications and Experience
- Experience in a fast‑paced operation with proven, demonstrable people‑management experience, ideally within a transport setting.
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive, effective decision‑making, problem‑resolution and time‑management skills.
- High levels of resilience, self‑motivation and flexibility.
- Excellent computer skills, particularly proficiency with Google Chrome applications.
- Ability to perform comprehensive reporting and data analysis.
- Vigilant against unscrupulous activity, with the capacity to act swiftly and appropriately when required.
- Demonstration of DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Benefits
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4× salary on joining the pension scheme.
- Vitality at Work.
- Free on‑site parking.
- Discounts at over 100 retailers, including up to 5% off supermarket shopping.
- Milestone days off to celebrate with family and friends.
- Free eye tests and support with the cost of glasses for employees who regularly use a screen.
Additional Information
DPD is a Valuable 500 company and a Disability Confident Employer.
DPD prides itself on recognising and developing talent, promoting from within and offering many opportunities for career growth within a continually expanding organisation.
Our Commitment
DPD is passionate about creating an open, ethical, inclusive and socially responsible environment. Along with job security, the tools you need and a competitive salary, you’ll receive fantastic benefits starting on day one.
If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you. Apply today.
