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- Tasks: Lead a dynamic team to ensure efficient delivery operations and outstanding service.
- Company: Join DPD, the UK's most sustainable delivery company with a strong ethical culture.
- Benefits: Enjoy competitive salary, bonus, holiday trading, and never work on your birthday!
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in people management and strong communication skills required.
- Other info: Great opportunities for career growth and personal development await you.
The predicted salary is between 39500 - 43950 ÂŁ per year.
- Contract Type: Permanent / 40 Hours Per Week
- Salary: circa ÂŁ40,000 plus Bonus and London Weighting Allowance (circa ÂŁ3,500)
- Location: DPD London Docklands, Twelvetrees Crescent, Bromley-by-Bow, London, E3 3JG
- Days of Work: Sunday to Thursday
- Hours of Work: 05:00 – 13:00
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.
In this role you will be working closely with our self-employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.
Other key accountabilities
- Ensure depot target for Core Routes is achieved
- Ensure depot target Stops Per Route (SPR) is achieved
- Ensuring all other delivery & collection routes are properly set.
- Ensure all driver’s scan and load their vans for delivery in a safe, timely and efficient manner.
- Maintaining on-going communication with drivers to resolve any issues
- Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
- Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
- Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
- Ensure \”Depot Clear\” is achieved in line with depot targets
Qualifications
What we’re looking for:
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
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Shift Manager - Dispatch employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Dispatch
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DPD on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show your passion for sustainability and customer service during the interview. DPD is all about those values, so make sure to highlight how your experience aligns with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DPD team.
We think you need these skills to ace Shift Manager - Dispatch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Shift Manager role. Highlight your people management experience and any relevant achievements in a fast-paced environment to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about joining DPD and how you embody our core values. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application demonstrates your ability to inspire and motivate a team. Use clear and concise language to show us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, make sure you research DPD thoroughly. Understand their mission to be the UK’s most sustainable delivery company and how they value inclusivity and ethical practices. This will help you align your answers with their core values and show that you're genuinely interested in being part of their team.
✨Showcase Your People Management Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare specific examples from your past experiences where you've successfully managed a team in a fast-paced environment. Highlight your communication skills and how you've resolved conflicts or motivated your team to achieve targets.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role, such as managing driver schedules or handling unexpected issues. Practise articulating your thought process and how you would approach these situations effectively.
✨Demonstrate Your Analytical Skills
Since the role requires comprehensive reporting and data analysis, be prepared to discuss your experience with data management. Bring examples of how you've used data to improve operations or performance in previous roles. This will show that you can contribute to achieving DPD's key performance indicators.