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- Tasks: Lead a dynamic team to achieve operational excellence and deliver top-notch customer service.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on inclusivity.
- Benefits: Enjoy competitive salary, bonus, holiday trading, and fantastic perks from day one.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Strong communication, decision-making, and team management skills required.
- Other info: Opportunities for growth and promotion in a supportive workplace.
The predicted salary is between 32000 - 48000 £ per year.
Location: DPD Bicester, Symmetry Park, Bicester, OX26 6GF
Contract Type: Permanent / 40 Hours Per Week
Salary: circa £40,000 plus Bonus
Days of Work: Tuesday to Saturday
Hours of Work: 14:30 - 23:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD is passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Job Description: We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.
- Ensure company target for Premium Service is achieved
- Ensure there are zero Exceptions
- Ensure company target for Collection Service is achieved
- Ensure company target for Delivery ETAs is achieved
Qualifications: What we’re looking for:
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision‑making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self‑motivation and flexibility.
- Excellent computer skills with the ability to use Google Chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Benefits: We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award‑winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from hundreds of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today.
Shift Manager - Customer Experience employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Customer Experience
✨Tip Number 1
Get to know the company culture! Before your interview, check out DPD's values and mission. This will help you align your answers with what they care about, showing you're a perfect fit for their team.
✨Tip Number 2
Practice your STAR technique! When answering questions, use the Situation, Task, Action, Result format. It helps you structure your responses clearly and demonstrates your problem-solving skills effectively.
✨Tip Number 3
Show off your leadership skills! As a Shift Manager, you'll need to inspire and motivate your team. Share examples of how you've successfully managed teams in the past to highlight your experience.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or company. It shows your interest and helps you figure out if DPD is the right place for you.
We think you need these skills to ace Shift Manager - Customer Experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Shift Manager role. We want to see how you can inspire and manage a team, so don’t hold back on showcasing your leadership qualities!
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to meet operational and customer service targets. We love numbers, so if you can quantify your successes, even better!
Be Authentic: Let your personality shine through in your application. We value honesty and passion, so don’t be afraid to share what motivates you and why you want to join DPD. We’re looking for genuine candidates who resonate with our values.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD's values and mission. Understand their commitment to sustainability and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and manage a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss how you can motivate others and maintain high operational standards.
✨Be Data Savvy
Since the role requires comprehensive reporting and data analysis, brush up on your computer skills, especially with Google Chrome applications. Think of specific instances where you've used data to make decisions or improve processes, and be prepared to share these during the interview.
✨Demonstrate DPD DNA Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During the interview, weave these values into your responses. Show how your personal values align with theirs, and provide examples of how you've embodied these traits in your previous roles.