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- Tasks: Lead a dynamic team in a fast-paced delivery environment and ensure top-notch customer service.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on inclusivity and ethics.
- Benefits: Enjoy fantastic perks like holiday trading, enhanced family leave, and free life assurance from day one.
- Other info: Great opportunities for growth and development within a supportive and evolving organisation.
- Why this job: Be part of a journey to revolutionise parcel delivery while advancing your career.
- Qualifications: Experience in fast-paced operations and strong people management skills are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: DPD Park Royal, Unit 5, Nucleus Park, Park Royal, London, NW10 7XT
Days of Work: Sunday to Thursday
Hours of Work: 12:30 - 21:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast‑paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD is passionate about creating an environment that is open, ethical, inclusive and socially responsible.
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team.
Responsibilities:- Achieve depot objectives relating to operational performance, compliance to company and legislative requirements, financial targets and objectives, delivering outstanding customer service, HR tasks and responsibilities.
- Effectively manage employees and maintain company operating standards and ISO operating procedures specific to your own areas of accountability; work closely with Drivers and Warehouse Operatives.
- Oversee the accurate processing of any Collections and Returns to the Depot.
- Ensure Collection Service targets are achieved.
- Ensure depot targets for Early Volume are achieved.
- Ensure company target for Collection ETAs is achieved.
- Ensure company target for Saturn Success is achieved.
- Analyse and update relevant systems and reports in a timely manner.
- Experience in a fast‑paced operation with proven people‑management experience, involving direct accountability and responsibility for motivating and leading a high‑performing team.
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision‑making, problem‑resolution and time‑management skills.
- High levels of resilience, self‑motivation and flexibility.
- Excellent computer skills; ability to use Google Chrome applications.
- Ability to perform comprehensive reporting and analysis of data.
- Vigilance for any unscrupulous activity and prompt action when required.
- Demonstration of the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
- Holistic benefits: holiday trading, enhanced maternity and paternity package, free life assurance of 4x salary on joining pension scheme, free onsite car parking for all employees, health kiosks visiting every location, discounted shopping from numerous retailers including up to 5% off supermarket shopping, milestone days off, free eye tests and support with the cost of glasses for screen‑working employees.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today.
Shift Manager - Collections (3 month FTC) employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Collections (3 month FTC)
✨Tip Number 1
Get to know the company culture! Before your interview, check out DPD's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your people management skills! Since the role involves leading a high-performing team, think of examples from your past experiences where you've motivated or inspired others. Be ready to share these stories during your chat.
✨Tip Number 3
Brush up on your problem-solving skills! DPD is looking for someone who can make quick decisions and resolve issues effectively. Prepare some scenarios where you’ve tackled challenges head-on and what the outcomes were.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining DPD and being part of their journey towards sustainability and customer service excellence.
We think you need these skills to ace Shift Manager - Collections (3 month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in fast-paced operations and people management. We want to see how your skills align with our values and the specific requirements of the Shift Manager role.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your ability to meet targets and lead a high-performing team. This will help us see the impact you can make at DPD.
Be Authentic: Let your personality shine through in your application. We value honesty and passion, so don’t be afraid to express why you’re excited about joining DPD and how you can contribute to our journey towards sustainability.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and shows us you’re serious about joining our team!
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD's mission and values. Understand their commitment to sustainability and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their journey.
✨Showcase Your People Management Skills
As a Shift Manager, you'll be leading a team, so be ready to discuss your experience in managing people. Prepare specific examples of how you've motivated teams, resolved conflicts, or improved performance in previous roles. This will demonstrate your capability to inspire and manage effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making and problem-solving skills. Think of scenarios where you've had to make tough calls or adapt quickly in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Highlight Your Tech Savviness
Since the role requires excellent computer skills, be prepared to discuss your experience with Google Chrome applications and any relevant reporting tools. If you have examples of how you've used technology to improve operations or efficiency, make sure to share those during the interview.