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- Tasks: Lead a dynamic team to achieve operational excellence in a fast-paced delivery environment.
- Company: Join DPD, the UK's leading sustainable delivery company with a focus on customer service.
- Benefits: Enjoy competitive salary, holiday trading, and fantastic perks from day one.
- Why this job: Be part of a mission-driven company that values inclusivity and sustainability.
- Qualifications: Strong leadership skills and a knack for problem-solving are essential.
- Other info: Great career progression opportunities in a supportive and ethical workplace.
The predicted salary is between 32000 - 48000 £ per year.
Overview
Contract Type: Permanent / 40 Hours Per Week
Salary: circa £40,000 plus bonus
Location: DPD Eurocentral, Woodside, Holytown, Motherwell, ML1 4XL
Days of Work: Predominantly Monday to Friday, with occasional weekend working
Hours of Work: 09:00 – 17:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again! DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team. As a Shift Manager you will be required to achieve depot objectives relating to:
- Operational Performance
- Compliance to all company and legislative requirements
- Financial targets and objectives
- Delivering outstanding customer service
- HR tasks and responsibilities
You will achieve these through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to your own areas of accountability. In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot.
Other key accountabilities will be;
- Ensure Collection Service targets are achieved
- Ensure depot targets for Early Volume are achieved
- Ensure company target for Collection ETAs is achieved
- Ensure company target for Saturn Success is achieved
- Ensure all relevant systems and reports are analysed and updated in a timely manner.
Qualifications
What we’re looking for
You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team. We would also expect:
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers\\\’ promises, then this is the job for you! Apply today.
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Shift Manager - Collections employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Collections
✨Tip Number 1
Get to know the company culture! Before your interview, check out DPD's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the Shift Manager role.
✨Tip Number 2
Practice your communication skills! As a Shift Manager, you'll need to inspire and motivate your team. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to discuss your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle challenges in a fast-paced environment like DPD.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining DPD and being part of their journey towards sustainability.
We think you need these skills to ace Shift Manager - Collections
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Shift Manager role. Highlight your leadership experience, operational performance achievements, and any relevant compliance knowledge to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about joining DPD and how your values align with ours. Don’t forget to mention specific examples of how you’ve inspired and managed teams in the past.
Showcase Your Data Skills: Since this role involves comprehensive reporting and data analysis, make sure to highlight your computer skills and any experience you have with data management. We want to see how you can contribute to our operational success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our journey!
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD's values and mission. Understand their commitment to sustainability and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and manage a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved operational performance. Be ready to discuss how you can motivate others and drive results.
✨Be Data Savvy
Since the role involves comprehensive reporting and data analysis, brush up on your computer skills, especially with Google Chrome applications. Be prepared to discuss how you've used data to make decisions in previous roles and how you can apply that to meet DPD's targets.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you handle challenges and make decisions under pressure. Think of specific situations where you've had to resolve issues quickly and effectively. Highlight your resilience and flexibility, as these traits are crucial for success in a fast-paced environment like DPD.