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- Tasks: Lead a dynamic team to ensure smooth depot operations and excellent customer service.
- Company: Join DPD, the UK's most sustainable delivery company with a focus on inclusivity.
- Benefits: Enjoy competitive salary, bonus, holiday trading, and never work on your birthday!
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in people management and strong communication skills required.
- Other info: Great opportunities for growth and development within a supportive team.
The predicted salary is between 39600 - 55440 £ per year.
Overview
Contract Type: Permanent / 40 Hours Per Week
Salary: £39600 per annum plus bonus
Location: DPD Cardiff, Wentloog Corporate Park, Rumney, Cardiff, CF3 2ER
Days of Work: Tuesday to Saturday
Hours of Work: 12:30 – 21:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Responsibilities
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team. As a Shift Manager you will be required to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.
In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot. You will also be dealing with any inbound customer service queries ensuring appropriate action is taken and the query is dealt with in an effective manner.
Other key accountabilities will be;
- Ensure trailer departures from Depot and customer sites leave at the designated time
- Ensure all parcels are collection scanned
- Ensure depot target for PPMHR is achieved
- Ensure company target for security searches is achieved
- Ensure all relevant systems and reports are analysed and updated in a timely manner.
Qualifications
What we’re looking for;
You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution and time management skills.
- Demonstrate high levels of resilience, self-motivation and flexibility.
- Excellent computer skills with the ability to use Google chrome applications
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today.
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Shift Manager employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DPD on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and operational challenges. We all know that being a Shift Manager is no walk in the park, so show them you’re ready to tackle any situation!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. It shows you take the opportunity seriously and are ready to lead a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the DPD family.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Shift Manager role. Highlight your people management experience and any relevant achievements in fast-paced environments to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about joining DPD and how you embody our core values like Passion, Respect, and Accountability. Keep it engaging and personal!
Showcase Your Communication Skills: As a Shift Manager, strong communication is key. In your application, demonstrate how you've effectively motivated and led teams in the past. We want to see your ability to inspire others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD's values and mission. Understand their commitment to sustainability and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their journey.
✨Showcase Your People Management Skills
As a Shift Manager, you'll be leading a team, so be ready to discuss your experience in motivating and managing people. Prepare specific examples of how you've successfully led teams in fast-paced environments, highlighting your decision-making and problem-solving skills.
✨Demonstrate Your Analytical Abilities
Since the role requires comprehensive reporting and data analysis, brush up on your computer skills, especially with Google applications. Be prepared to discuss how you've used data to drive decisions or improve operations in previous roles.
✨Emphasise Your Flexibility and Resilience
In a busy operation like DPD, things can change quickly. Share examples of how you've adapted to unexpected challenges in the past. Highlight your resilience and ability to maintain high performance under pressure, as these traits are crucial for success in this role.
