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- Tasks: Manage customer accounts and develop strong relationships to drive revenue growth.
- Company: Join DPD, the UK's leading sustainable delivery company with a focus on world-class service.
- Benefits: Competitive salary, commission, company car, health perks, and career development opportunities.
- Other info: Enjoy a supportive culture that values talent and offers great career progression.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: Experience in account management and excellent communication skills are essential.
The predicted salary is between 37500 - 37500 £ per year.
Salary: circa £37,500 plus commission, company car, laptop and mobile
Base Location: Sheffield and surrounding areas
Contract Type: Permanent / 37.5 Hours Per Week
Days of Work: Monday to Friday - 09:00 - 17:30
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Our Regional Customer Relationship Manager is looking to recruit a first class Account Manager to join their highly skilled and high performing team. In this role you will look after 75-100 designated portfolios for customers that spend in the region of £1-£5k per week with DPD. You will develop each account through high level sales, through close, proactive account management and applications of the partnering process.
Your key responsibilities will include:
- Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
- Maintaining/updating information via SalesForce
- Developing multi-functional and multi-level business relationships with customers organisations
- Identifying and developing any additional revenue opportunities within the portfolio and their associated companies
- Maintain an up to date revenue opportunity pipeline
- Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
- Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
- Identifying and managing the resolution of customer problems to underpin long term account retention
- Visiting existing customers to maintain planned levels of revenue/contribution improvement through timely rate renewals
As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management. You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met. You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.
We will also expect you to be:
- A person capable of decisive and effective decision-making, in a time pressured environment
- Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility
- Proficient in Microsoft Office/Google Suite applications, and SalesForce would be advantageous
- Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
- A full clean driving licence is essential as is a flexible approach to travel and occasional overnight stays
Benefits:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
Account Manager in Sheffield employer: DPD (UK)
Contact Detail:
DPD (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Sheffield
✨Tip Number 1
Get to know the company inside out! Research DPD's values and mission, especially their focus on sustainability and customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to account management. Think about how you can demonstrate your problem-solving skills and ability to build relationships. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DPD team and ready to contribute to our success.
We think you need these skills to ace Account Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with DPD's values. We want to see how you can bring your unique skills to our team!
Showcase Your Customer Service Skills: Since this role is all about building relationships, share specific examples of how you've delivered outstanding customer service in the past. We love hearing about your successes and how you’ve resolved challenges!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at DPD (UK)
✨Know Your Accounts
Before the interview, take some time to research DPD and its customer base. Familiarise yourself with the types of accounts you’ll be managing and think about how you can add value to them. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples from your past experiences where you've successfully engaged with customers, resolved issues, or influenced decisions. Practising these scenarios will help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in account management. Be ready to discuss how you approached these problems, what solutions you implemented, and the outcomes. This will highlight your resilience and decision-making skills, which are crucial for this role.
✨Be Ready to Discuss Revenue Opportunities
Since identifying additional revenue opportunities is part of the job, prepare to talk about how you've successfully increased revenue in previous roles. Bring data or examples to back up your claims, as this will demonstrate your analytical skills and understanding of business growth.