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- Tasks: Manage Google Docs, assist drivers, and handle customer queries daily.
- Company: Join DPD UK, a leading parcel delivery company focused on sustainability and innovation.
- Benefits: Enjoy perks like flexible hours, health services, and discounts at hundreds of retailers.
- Why this job: Be part of a dynamic team that values growth, teamwork, and exceptional service.
- Qualifications: No specific experience needed, just a passion for detail and great customer service skills.
- Other info: Opportunities for career development and promotion within a supportive environment.
Pre Brief Operative
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- Salary: £12.21ph – Overtime paid at enhanced rate
- Shift Pattern: Monday – Friday
- Hours of Work: 06:00 – 13:30
Company Description
- Contract Type: Permanent / 40 Hours per week.
- Salary: £12.21ph – Overtime paid at enhanced rate
- Location: DPD Aberdeen Depot – Badentoy Drive, Portlethen, AB12 4ZD
- Shift Pattern: Monday – Friday
- Hours of Work: 06:00 – 13:30
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
As our Pre Brief Operative your key responsibilities will include;
- Taking ownership of Google Documents and keeping them updated with accurate and timely information
- Signing our hand held devices called Saturns in and out to drivers, ensuring all Saturns are accounted for and properly maintained
- Reporting and logging damaged Saturns so these can be fixed without delay, maintaining a detailed record of all device issues
- Keeping the depot internal system called \”Universe\” up to date, ensuring all data entries are accurate and consistent
- Dealing face to face with customers who have come to the Depot to collect their parcels, providing a professional and courteous service
- Taking responsibility to resolve any customer queries satisfactorily, escalating complex issues when necessary
- Supporting colleagues on the warehouse floor with various duties as required, demonstrating flexibility and teamwork
- Participating in daily team briefings and contributing to process improvement discussions
- Ensuring compliance with health and safety regulations within the depot environment
- Maintaining a clean and organised work area, promoting a professional image of the depot
Qualifications
What we\’re looking for
- Data entry experience with high accuracy and attention to detail
- Passion and self-determination to excel in a fast-paced environment
- Excellent organisational skills with the ability to prioritise tasks effectively
- Ability to work under pressure and meet tight deadlines
- Flexibility and adaptability to changing work demands
- Strong team player with excellent interpersonal skills
- Exceptional customer service skills with a professional and courteous demeanour
- Basic understanding of health and safety regulations in a warehouse environment
- Ability to handle and resolve customer queries efficiently
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Unum Help@Hand – essential health and wellbeing services for you and eligible family members
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\’ promises, then this is the job for you! Apply today
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Pre Brief Operative employer: DPD (UK)
Contact Detail:
DPD (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre Brief Operative
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Demonstrating these values in your interactions during the application process can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Highlight any previous experience you have with data entry and customer service. Be prepared to discuss specific examples of how you've maintained accuracy under pressure or resolved customer queries effectively, as these skills are crucial for the Pre Brief Operative role.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. During any interviews or discussions, express your willingness to adapt to changing demands and your ability to prioritise tasks efficiently, which are key aspects of the job.
✨Tip Number 4
Research DPD's commitment to sustainability and their innovative services. Being knowledgeable about the company’s goals and initiatives can help you engage in meaningful conversations and demonstrate your genuine interest in being part of their team.
We think you need these skills to ace Pre Brief Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in data entry and customer service. Use specific examples that demonstrate your attention to detail and ability to work under pressure.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with DPD's core values such as Passion, Respect, and Accountability, and provide examples of how you've demonstrated these in previous roles.
Highlight Relevant Skills: Emphasise your organisational skills and flexibility in your application. Mention any experience you have with health and safety regulations, as well as your ability to resolve customer queries efficiently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Pre Brief Operative role.
How to prepare for a job interview at DPD (UK)
✨Showcase Your Attention to Detail
As a Pre Brief Operative, accuracy is key. Be prepared to discuss your experience with data entry and how you ensure precision in your work. Highlight specific examples where your attention to detail made a difference.
✨Demonstrate Customer Service Skills
You'll be dealing with customers face-to-face, so it's important to convey your exceptional customer service skills. Share past experiences where you resolved customer queries effectively and maintained a professional demeanour.
✨Emphasise Teamwork and Flexibility
This role requires strong teamwork and the ability to adapt to changing demands. Discuss instances where you've successfully collaborated with colleagues and how you handle unexpected challenges in a fast-paced environment.
✨Understand Health and Safety Regulations
Familiarity with health and safety regulations is crucial in a warehouse setting. Brush up on relevant regulations and be ready to explain how you prioritise safety in your work environment.