At a Glance
- Tasks: Deliver exceptional customer service and resolve issues with a smile.
- Company: Join DPD, a leading sustainable delivery network in Europe.
- Benefits: Enjoy competitive salary, holiday trading, and discounts at top retailers.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a team that values flexibility, accountability, and passion.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
Job Overview
DPD is one of Europe's leading parcel delivery networks and aims to be the most sustainable delivery company in the UK.
We deliver excellent service, use cutting‑edge technology, and recruit and retain the best people in the industry.
Location
DPD Pickup Offices, Building 4, Media Way (Off Forge Lane), Etruria Village, Stoke on Trent, ST1 5SY
Contract
Permanent, 37.5 hours per week
Salary
Working Days
Monday to Friday (weekends on a rota basis)
Working Hours
Monday‑Friday 9am‑5pm, Saturday 9am‑1pm
Key Responsibilities
- Ensure a “right first time” resolution for customers, exceeding expectations and keeping promises.
- Investigate and fully resolve any issues or complaints.
- Take appropriate security measures to prevent fraud.
- Take inbound calls and make outbound calls to the Pickup Shop network and DPD Depots.
- Assist with queries and escalations from the Pickup Shop network.
- Maintain a high level of service and responsiveness at all times.
- Perform any other tasks required to assist with the smooth running of the service.
Qualifications
- Evidence of administrative and customer service experience within a busy environment.
- Clear and confident communication skills; ability to simplify complex situations.
- Excellent relationship‑building skills.
- High self‑motivation and initiative to resolve problems.
- Good understanding of MS Office and administration skills.
- Willingness to go the ‘extra mile’ and delight customers with energy and enthusiasm.
- Ability to remain calm and focused in a pressurised environment.
- Demonstrate DPD DNA values of Flexibility, Accountability, Respect, Honesty, Caring and Passion.
Benefits
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4× salary on joining the pension scheme.
- Free on‑site car parking for all employees.
- Discounted shopping from hundreds of retailers including up to 5% off supermarket shopping.
- Milestone days off to celebrate with family and friends.
- Free eye tests for employees who regularly use a screen, plus support with the cost of glasses.
Joining DPD can lead to a stable job and a career. We pride ourselves on recognising and developing talent, and promote from within wherever possible.
If you identify with our aims and values and can help us deliver our customers' promises, this is the job for you! Apply today.
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StudySmarter Expert Advice🤫
We think this is how you could land Pickup Service Delivery Agent / Customer Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DPD UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DPD UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Pickup Service Delivery Agent / Customer Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DPD UK:Your cover letter is your chance to shine! Tell us why you want to work at DPD UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DPD UK!
How to prepare for a job interview at DPD UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
