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For Companies At a Glance
- Tasks: Manage Google Docs, assist drivers, and provide excellent customer service at the depot.
- Company: Join DPD UK, a leading parcel delivery company focused on sustainability and innovation.
- Benefits: Enjoy holiday trading, enhanced family leave, health services, and discounts at hundreds of retailers.
- Why this job: Be part of a dynamic team with opportunities for growth and career development.
- Qualifications: Attention to detail, strong organisational skills, and a passion for customer service.
- Other info: Flexible work environment with a focus on teamwork and personal development.
Overview
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer.
Job title
Pre Brief Operative
Responsibilities
- Taking ownership of Google Documents and keeping them updated with accurate and timely information
- Signing our hand held devices called Saturns in and out to drivers, ensuring all Saturns are accounted for and properly maintained
- Reporting and logging damaged Saturns so these can be fixed without delay, maintaining a detailed record of all device issues
- Keeping the depot internal system called Universe up to date, ensuring all data entries are accurate and consistent
- Dealing face to face with customers who have come to the Depot to collect their parcels, providing a professional and courteous service
- Taking responsibility to resolve any customer queries satisfactorily, escalating complex issues when necessary
- Supporting colleagues on the warehouse floor with various duties as required, demonstrating flexibility and teamwork
- Participating in daily team briefings and contributing to process improvement discussions
- Ensuring compliance with health and safety regulations within the depot environment
- Maintaining a clean and organised work area, promoting a professional image of the depot
Qualifications
- Data entry experience with high accuracy and attention to detail
- Passion and self-determination to excel in a fast-paced environment
- Excellent organisational skills with the ability to prioritise tasks effectively
- Ability to work under pressure and meet tight deadlines
- Flexibility and adaptability to changing work demands
- Strong team player with excellent interpersonal skills
- Exceptional customer service skills with a professional and courteous demeanour
- Basic understanding of health and safety regulations in a warehouse environment
- Ability to handle and resolve customer queries efficiently
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
Additional Information
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Unum Help@Hand – essential health and wellbeing services for you and eligible family members
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers\\\’ promises, then this is the job for you! Apply today
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Part Time Pre Brief Operative employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Pre Brief Operative
✨Tip Number 1
Get to know the company! Research DPD UK and its values. When you walk into that interview, show us you understand our mission to be the most sustainable delivery company in the UK. It’ll make you stand out!
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing face-to-face with customers, think of scenarios where you might need to resolve queries. Role-play with a friend to boost your confidence.
✨Tip Number 3
Show off your teamwork! We love a strong team player, so be ready to share examples of how you've worked well with others in the past. Highlight your flexibility and adaptability too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DPD family!
We think you need these skills to ace Part Time Pre Brief Operative
Some tips for your application 🫡
Show Your Attention to Detail: When filling out your application, make sure to double-check for any typos or errors. We love candidates who can demonstrate accuracy, especially since data entry is a key part of the role!
Highlight Your Customer Service Skills: Since you'll be dealing with customers face-to-face, it's important to showcase your exceptional customer service skills in your application. Share examples of how you've resolved queries or provided support in previous roles.
Be Flexible and Adaptable: We value flexibility, so don’t hesitate to mention any experiences where you’ve had to adapt to changing demands. This will show us that you can thrive in our fast-paced environment!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you on board with DPD UK!
How to prepare for a job interview at DPD UK
✨Know Your Stuff
Before the interview, make sure you understand DPD UK's mission and values. Familiarise yourself with their commitment to sustainability and customer service. This will help you align your answers with what they’re looking for.
✨Show Off Your Skills
Highlight your data entry experience and attention to detail during the interview. Be ready to discuss specific examples where you've successfully managed tasks under pressure or resolved customer queries effectively.
✨Be a Team Player
DPD values teamwork, so be prepared to talk about how you've collaborated with colleagues in the past. Share instances where you’ve supported others or contributed to process improvements, as this shows you can adapt and work well in a team.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
