At a Glance
- Tasks: Safeguard revenue by ensuring accurate pricing and preventing revenue leakage.
- Company: Join DPD, a forward-thinking company committed to inclusivity and growth.
- Benefits: Enjoy competitive salary, enhanced maternity/paternity leave, and discounted shopping.
- Other info: Dynamic work environment with plenty of opportunities for personal and professional growth.
- Why this job: Make a real impact on revenue strategies while developing your career.
- Qualifications: Experience in revenue assurance or pricing analysis is essential.
The predicted salary is between 45000 - 55000 € per year.
Hours: Monday to Friday, 09:00 - 17:30 (4 days in the office)
Salary: £45,000 - £55,000
Location: Oldbury - Broadwell Road, Oldbury, West Midlands, B69 4DA
DPD is a Valuable 500 company and a Disability Confident Employer.
Role Purpose
The Revenue Protection Officer is responsible for safeguarding DPD’s revenue by ensuring that pricing structures, surcharges, and contractual terms are accurately applied, effectively communicated, and consistently aligned with agreed commercial strategies. Working cross-functionally with CRM, Commercial and Sales teams, the role ensures that revenue leakage is minimised and that all pricing actions support the delivery of the company’s revenue targets. This role plays a critical part in ensuring that commercial decisions translate into realised revenue, by bridging operational execution and strategic pricing, the Revenue Protection Officer ensures that the business achieves its financial targets without erosion from avoidable errors or misalignment.
Key Accountabilities
- Revenue Assurance & Protect: Monitor and analyse pricing, surcharges, surcharge penetration rates, and billing data to identify risks to projected revenue. Ensure all price increases, surcharges, and commercial changes are correctly implemented and reflected in billing systems. Investigate and resolve discrepancies that may lead to revenue leakage. Develop controls and processes to prevent future revenue loss.
- Cross Functional Collaboration: Partner closely with CRM teams to ensure accurate data management and pricing integrity within systems. Support Account Managers in understanding the revenue impact of pricing decisions and customer agreements. Work with Commercial and Sales teams to validate that proposed pricing strategies align with revenue targets and margin expectations. Collaborate with the CRM team to ensure consistent communication of pricing changes to customers.
- Pricing Governance: Review and validate pricing changes, ensuring compliance with internal policies and contractual agreements. Track and report on the financial impact of pricing decisions, including discounts, rebates, and surcharges. Ensure governance processes are followed for all non-standard pricing arrangements.
- Reporting & Analysis: Produce regular reporting on revenue performance, highlighting risks, variances, and opportunities. Provide insights into trends such as under-recovery of costs, missed surcharges, or incorrect pricing application. Support forecasting and budgeting processes by providing accurate revenue-related data.
- Process Improvement: Highlight potential revenue sources not yet being billed. Highlight risks of over-billing. Identify inefficiencies in current pricing and billing processes and recommend improvements. Support the implementation of system enhancements to improve pricing accuracy and revenue tracking. Drive standardisation of pricing practices across the business.
Key Relationships
- Internal: CEO Executive Team, Commercial – Sales – CRM - Customer, Finance, Billing and invoicing teams.
- External: Strategic Accounts, Key Account and SME Customers, Third-Party Partners and Carriers, Auditors, Legal and compliance.
Qualifications Experience & Capability
- Experience in revenue assurance, pricing analysis, or commercial finance within a logistics, transport, or similar operational environment.
- Strong analytical skills with the ability to interpret complex data sets and identify revenue risks.
- High attention to detail with a proactive approach to problem-solving.
- Excellent stakeholder management skills, with the ability to influence across multiple departments.
- Strong understanding of CRM systems and billing platforms.
- Advanced Excel skills: experience with data visualisation tools is desirable.
- Commercial awareness with a clear understanding of how pricing impacts revenue and profitability.
Personal Attributes
- Commercially Driven: Focused on protecting and enhancing revenue performance.
- Collaborative: Builds strong relationships across teams to ensure alignment and accountability.
- Detail-Oriented: Maintains accuracy in all aspects of pricing and revenue tracking.
- Proactive: Anticipates risks and acts early to mitigate revenue loss.
- Resilient: Able to challenge constructively and uphold governance standards.
Additional Information
About our benefits: Holiday trading, Enhanced maternity and paternity package, Free life assurance of 4 x salary on joining the pension scheme, Free onsite car parking for all employees, Health Kiosks visiting every location, Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping, Milestone Days off to celebrate with your family and friends, For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Revenue Protection Officer in Oldbury employer: DPD UK
DPD is an exceptional employer located in Oldbury, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, comprehensive benefits including enhanced family leave and health support, and a commitment to promoting from within, DPD fosters an environment where talent is recognised and nurtured. Join us to be part of a dynamic team that values collaboration and innovation while safeguarding our revenue and driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer in Oldbury
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and finance sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching DPD’s values and recent news. Show us that you’re not just another candidate; demonstrate your passion for revenue protection and how you can contribute to our goals.
✨Tip Number 3
Practice your answers to common interview questions, especially around pricing strategies and revenue assurance. We want to see your analytical skills shine, so be ready to discuss how you’ve tackled similar challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the DPD family.
We think you need these skills to ace Revenue Protection Officer in Oldbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in revenue assurance and pricing analysis. We want to see how your skills align with the role of Revenue Protection Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Analytical Skills:Since this role requires strong analytical abilities, include examples of how you've interpreted complex data sets in the past. We love seeing candidates who can demonstrate their knack for spotting trends and identifying risks that could impact revenue.
Highlight Collaboration Experience:This position involves working closely with various teams, so be sure to mention any cross-functional collaboration you've done. We appreciate candidates who can build strong relationships and influence others, so share those experiences!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at DPD UK
✨Know Your Numbers
As a Revenue Protection Officer, you'll be dealing with pricing structures and revenue data. Brush up on your analytical skills and be prepared to discuss how you've previously identified revenue risks or discrepancies. Bring examples of how you’ve used data to drive decisions.
✨Understand the Business
Familiarise yourself with DPD's commercial strategies and how they align with pricing decisions. Research their recent initiatives and be ready to discuss how you can contribute to safeguarding their revenue. Showing that you understand their business model will impress the interviewers.
✨Collaborate Like a Pro
This role requires cross-functional collaboration, so be ready to talk about your experience working with different teams. Prepare examples of how you've successfully partnered with sales, finance, or CRM teams in the past to achieve common goals. Highlight your stakeholder management skills!
✨Be Proactive and Detail-Oriented
Demonstrate your proactive approach by discussing how you've anticipated risks in previous roles. Share specific instances where your attention to detail prevented revenue loss or improved processes. This will show that you’re not just reactive but also forward-thinking.
