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- Tasks: Lead a dynamic team in a fast-paced delivery environment and ensure top-notch customer service.
- Company: Join DPD, the UK's leading sustainable delivery company with a focus on inclusivity.
- Benefits: Enjoy fantastic perks like holiday trading, enhanced family leave, and free life assurance.
- Other info: Great opportunities for career progression in a supportive and ethical workplace.
- Why this job: Be part of a mission-driven company that values your growth and development.
- Qualifications: Experience in fast-paced operations and strong people management skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: DPD Park Royal, Unit 5, Nucleus Park, Park Royal, London, NW10 7XT
Days of Work: Sunday to Thursday
Hours of Work: 12:30 - 21:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast‑paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD is passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job; you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security and the tools to do the job, and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again. DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team.
Responsibilities
- Achieve depot objectives relating to operational performance, compliance to company and legislative requirements, financial targets and objectives, delivering outstanding customer service, HR tasks and responsibilities.
- Effectively manage employees and maintain company operating standards and ISO operating procedures specific to your own areas of accountability; work closely with Drivers and Warehouse Operatives.
- Oversee the accurate processing of any Collections and Returns to the Depot.
- Ensure Collection Service targets are achieved.
- Ensure depot targets for Early Volume are achieved.
- Ensure company target for Collection ETAs is achieved.
- Ensure company target for Saturn Success is achieved.
- Analyse and update relevant systems and reports in a timely manner.
Qualifications
- Experience in a fast‑paced operation with proven people‑management experience, involving direct accountability and responsibility for motivating and leading a high‑performing team.
- Strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision‑making, problem‑resolution and time‑management skills.
- High levels of resilience, self‑motivation and flexibility.
- Excellent computer skills; ability to use Google Chrome applications.
- Ability to perform comprehensive reporting and analysis of data.
- Vigilance for any unscrupulous activity and prompt action when required.
- Demonstration of the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Benefits
- Holistic benefits: holiday trading, enhanced maternity and paternity package, free life assurance of 4x salary on joining pension scheme, free onsite car parking for all employees, health kiosks visiting every location, discounted shopping from numerous retailers including up to 5% off supermarket shopping, milestone days off, free eye tests and support with the cost of glasses for screen‑working employees.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today.
Shift Manager - Collections (3 month FTC) in London employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Collections (3 month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DPD on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing DPD's values inside out. They’re all about passion, respect, honesty, flexibility, caring, and accountability. Show how you embody these in your past experiences!
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've made quick decisions or resolved issues in a fast-paced environment. DPD loves candidates who can think on their feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DPD family.
We think you need these skills to ace Shift Manager - Collections (3 month FTC) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shift Manager role. Highlight your experience in fast-paced operations and people management, as these are key to what we’re looking for at DPD.
Showcase Your Skills: Don’t forget to emphasise your strong communication skills and ability to motivate a team. We want to see how you can inspire others and drive performance, so give us some solid examples!
Be Authentic: Let your personality shine through in your application. We value honesty and passion, so share your genuine interest in joining DPD and how you align with our core values.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on board for this exciting opportunity!
How to prepare for a job interview at DPD UK
✨Know the Company Inside Out
Before your interview, take some time to research DPD's values and mission. Understand their commitment to sustainability and customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their journey.
✨Showcase Your People Management Skills
As a Shift Manager, you'll need to demonstrate your experience in leading teams. Prepare specific examples of how you've motivated and managed a high-performing team in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect questions that assess your decision-making and problem-solving skills. Think about past challenges you've faced in operations management and how you resolved them. Practising these scenarios will help you articulate your thought process during the interview.
✨Highlight Your Flexibility and Resilience
DPD values resilience and flexibility, so be prepared to discuss times when you've adapted to change or handled pressure. Share stories that illustrate your ability to stay calm and effective in a busy environment, as this will resonate well with the interviewers.